We buy from brands & interact with them on a daily basis. They have a tremendous impact on our lives. And yet, for the most part, we don't love them. What if every interaction, every experience with brands, was delightful ? What if there was service transparency and proactivity by brands so that that every one of our experiences got better ? That’s what Round Infinity adaptive customer experience software helps brands do. It empowers brands to map their industry specific end to end customer journeys, rapidly digitize their business processes and get their distributors/suppliers/partners to participate in journeys. From helping brands’ customers place orders, request field service, open new bank accounts, process loans, book appointments, to automatically knowing the status of a service request, Round Infinity has countless potential use cases.
Customer Digital Assistant
Using custom mobile forms, speech or messaging, allow your customers to place orders, book appointments, raise requests, etc.
Respond to customer inquiries on all channels (email, social, IoT, contact centre, blockchain) from one universal inbox.
Agent Inbox, Bots & AI
Using cognitive technologies, bots and workflows, we ensure every piece of customer request is acted upon in stipulated time.
Field Service Digital Assistant
Allow your mobile workers to collect data on mobile devices. Provide them with real-time information they need to perform their tasks.
Engage your customers with timely and targeted messages & offers using smart segmentation & machine learning.
Understand, in real time, sentiment of your customers & track customer satisfaction levels, so timely action can be taken.