Deliver articles which your customers can use to get answer to their queries in a self-service manner. Monitor article metrics like how helpful was the solution, number of views, likes, dislikes, etc.
A central repository to store guides, documents, best practices, policies, procedures, etc. that can be accessed and shared between multiple users & locations. Bulk Upload documents, full-text search, version history, etc. ensure a single version of truth for each document.
Discuss & collaborate specific parts of customer requests with experts from across your company to figure out the best solutions.
Let agents automatically convert their ticket replies into knowledge base articles, as they reply.
For each RICO, create Answer Bots to automatically respond to queries of customers. Answer Bots uses data in RICOs and content in knowledge base. After each response, the Answer Bots get smarter & learn on their own.
Automatically validate documents attached with customer, partners or employees requests. E.g. auto validate & process vendor invoices, auto validate & process travel & business expense claims, etc.
Use time-Based and scheduled bots to auto-generate documents using data from RICO & pre-defined output/download templates. E.g. auto generate service reports, inspection reports, invoices, health check reports, etc.