Features · Operational Intelligence

Operational Intelligence

Monitor SLA compliance, service performance, and operational health across every application, with out-of-the-box dashboards and a no-code report builder.

Round Infinity's Operational Intelligence give operations, service, and management teams real-time visibility into what's happening across the platform. Every application (Contact Center, Field Service, Appointments, Employee Service Requests, and more) ships with purpose-built SLA dashboards that track response times, resolution rates, task status, and team performance without any setup required.

Beyond out-of-the-box dashboards, use the no-code Report Builder to create custom reports across any data in the system: filter by team, date, status, or custom fields, choose from charts, tables, gauges, and KPI tiles, and schedule delivery to stakeholders via email. Set threshold-based alerts so teams act before SLAs breach, and drill down from any chart to the underlying records.


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Out-of-the-Box Application Dashboards
Every application (Contact Center, Field Service, Appointments, Employee Service Requests, and more) includes purpose-built dashboards that surface key metrics the moment you go live, with no configuration required.
SLA Monitoring & Breach Alerts
Track response times, resolution rates, and SLA compliance across every workflow in real time. Set threshold-based alerts that notify teams and managers before SLAs are breached, not after.
No-Code Report Builder
Build custom reports across any data in the platform without writing queries. Filter by team, date range, status, or custom fields; group and aggregate results; and choose from charts, tables, gauges, and KPI tiles.
Role-Based Dashboards
Create distinct dashboard views for agents, managers, and executives. Each role sees the metrics most relevant to their work, from individual task queues to team-level SLA compliance and executive performance summaries.
Scheduled Reports & Email Delivery
Automate report generation and deliver results to stakeholders on daily, weekly, or monthly schedules, keeping leadership informed without manual effort.
Drill-Down & Data Export
Click through any chart to explore the underlying records driving the numbers. Export reports and raw data to Excel, PDF, or CSV for offline analysis or external reporting.
Contact Center Analytics
Monitor inbound volume, response times, resolution rates, agent workload, and customer satisfaction scores, with live queue visibility and historical trend analysis.
Field Service & Appointments Analytics
Track technician utilization, job completion rates, travel times, first-time fix rates, and appointment adherence, giving field operations managers the data they need to optimize scheduling and performance.
Trend Analysis & Multi-Dimensional Filtering
Compare performance across time periods, teams, locations, and service types. Identify patterns, spot emerging issues, and track the impact of operational changes over time.