Your Customers Get Faster Answers. Your Teams Get Out of Manual Workflows.
Banking operations require coordinating customer inquiries, KYC verification, account servicing, loan processing, field collections, and compliance — all at once. Round Infinity connects every interaction and internal workflow on one platform so your branch staff, contact center, and operations teams stop doing manual handoffs and start delivering faster, more compliant customer experiences.
Retail Banks
Cooperative Banks
NBFCs & Microfinance Institutions
Credit Unions
Rural & Urban Co-op Banks
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How Round Infinity AI & automation works for Banking:
✓Omnichannel Customer Service — AI voice bot and chatbot handle account inquiries, balance checks, statement requests, and complaint intake 24/7 across phone, WhatsApp, and portal
✓KYC & Account Opening — Digital document collection, identity verification, and account activation workflows reduce onboarding from days to hours
✓Loan Processing Automation — Application intake, document collection, credit checks, approval routing, and disbursement workflows all managed through one platform
✓Collections & Recovery — Automated payment reminders via WhatsApp and AI-assisted outbound voice calls before field agent dispatch; full delinquency tracking
✓Branch & Field Operations — Appointment scheduling for branch visits, field officer dispatch with GPS tracking, and visit completion reports captured digitally
✓Compliance & Audit Trails — Every customer interaction, approval, and document action logged with timestamps; regulatory reporting automated from the platform
70%
Faster Customer Onboarding & KYC Completion
60%
Reduction in Loan Processing Time
50%
Fewer Inbound Calls for Routine Account Queries
The Complete Customer Banking Journey — Automated
From the first inquiry to loan disbursement, repayment, and ongoing account servicing — every step connected and tracked.
Customer Inquiry & Account Servicing
1
Customer contacts the bank — via phone, WhatsApp, branch visit, or self-service portal; AI voice bot or chatbot responds immediately with account information, balance details, or transaction history without requiring an agent.
2
Service request raised and routed — for requests like cheque books, statement copies, interest certificates, or service complaints, a ticket is created automatically, categorized, and routed to the appropriate department with SLA assigned.
3
Customer updated at every stage — WhatsApp notifications sent when request is received, in progress, and completed; customer can track status via portal without calling the branch.
Customer Onboarding & KYC
4
Account opening inquiry received — via branch walk-in, website, or outbound campaign response; customer details captured and prospect profile created automatically.
5
Digital KYC documentation collected — customer receives a WhatsApp or portal link to upload Aadhaar, PAN, address proof, and photo; documents received and validated without requiring branch visit for standard cases.
6
KYC verification and compliance check completed — documents reviewed against regulatory requirements; identity matched; any deficiencies flagged to the customer with specific instructions for resubmission.
7
Account activated and customer welcomed — account details, debit card dispatch notification, and net banking activation link delivered to the customer automatically on account opening.
Loan Application & Processing
8
Loan inquiry captured via any channel — customer expresses interest in a personal, home, vehicle, or business loan via call, WhatsApp, portal, or branch; basic eligibility details captured by the AI agent upfront.
9
Application documents collected digitally — income proof, bank statements, property documents, and identity documents requested via WhatsApp checklist; status of each document tracked until complete.
10
Credit assessment and approval workflow triggered — completed application routed to the credit team with all documents; multi-level approval workflow manages sanctioning authority based on loan amount; applicant informed of status at each stage.
11
Sanction letter and disbursement processed — on approval, sanction letter generated and delivered digitally for customer acceptance; disbursement workflow initiated with finance team; confirmation sent to customer with repayment schedule.
Repayment, Collections & Recovery
12
EMI due reminders sent automatically — WhatsApp and SMS reminders sent 5 days and 1 day before each EMI due date; payment link included for instant online payment.
13
Missed payment triggers collections sequence — AI-powered outbound voice call placed on day of default; followed by escalating WhatsApp reminder sequence over the next 7 days; human agent alerted for accounts crossing defined thresholds.
14
Field collection agent dispatched when needed — for delinquent accounts, field officer assigned with customer address, account history, and visit instructions on mobile app; GPS-tracked visit with digital outcome capture.
15
Payment received and account updated — payment confirmation sent to customer; account ledger updated in real time; receipt delivered digitally; collections dashboard reflects resolved status.
Ongoing Relationship & Cross-Sell
16
Proactive product campaigns sent to eligible customers — based on account activity and eligibility, targeted WhatsApp campaigns for FDs, credit cards, insurance, and loan top-ups sent automatically to the right segment.
17
Customer feedback collected after every interaction — satisfaction survey sent post-service; NPS tracked by branch, product, and channel; low scores escalated immediately to the relationship manager with full interaction history.
Every Banking Workflow Automated
From branch operations and digital onboarding to loan servicing, collections, and compliance — one connected platform.
📅 Branch Operations & Appointments
- Digital appointment scheduling for branch visits
- Walk-in token management and queue updates via WhatsApp
- Branch visit pre-documentation collection
- Branch staff task assignment and SLA tracking
- Customer wait time and footfall analytics
📄 KYC & Account Onboarding
- Digital document collection via WhatsApp or portal
- Identity and address verification workflows
- Deficiency communication and resubmission tracking
- Account activation and welcome kit dispatch
- Audit-ready KYC record management
💸 Loan Processing & Disbursement
- Multi-product loan application intake automation
- Document checklist management and tracking
- Multi-level credit approval routing
- Sanction letter generation and digital acceptance
- Disbursement workflow and repayment schedule delivery
📞 Contact Center & AI Voice
- AI voice bot for balance, statement, and EMI inquiries
- Call transcription and compliance logging
- Agent assist with real-time customer context
- Complaint intake, routing, and SLA tracking
- Outbound call campaigns for reminders and offers
🚘 Field Collections & Recovery
- Field officer assignment with GPS-tracked visits
- Delinquency workflow automation by bucket
- Digital outcome capture and payment collection
- Collections performance dashboards
- Legal notice and recovery workflow integration
📊 Compliance & Reporting
- Every interaction and approval logged with full audit trail
- Regulatory reporting workflows automated
- Complaint resolution tracking for RBI/regulator requirements
- SLA breach alerts and escalation management
- Branch and product performance analytics
Why Round Infinity Fits Banking Operations
Banking requires coordination across customers, branches, credit teams, field officers, and compliance — Round Infinity connects every stakeholder on one platform.
💬 WhatsApp-First Customer Experience
- Customers check balances, pay EMIs, and raise complaints — all on WhatsApp
- AI handles routine queries 24/7 without branch staff
- Every conversation logged against the customer account
🏢 Branch to Field — One Platform
- Branch operations, contact center, field collections, and compliance all connected
- No data silos between CRM, loan system, and collections teams
- Scales from a single branch to a 500-branch network
⚙️ Configurable for Regulated Workflows
- No-code workflow builder handles complex multi-level approvals
- Built-in audit trails for every action and decision
- Configurable for retail banking, NBFC, co-op, and microfinance operations
Build Custom Banking Applications — No Coding Required
- Fixed Deposit Booking & Renewal Portals
- Loan Restructuring & Moratorium Workflows
- Insurance & Investment Cross-Sell Portals
- NRI & Priority Banking Self-Service
- Locker Allotment & Management Workflows
- Field Officer Performance Dashboards
- Credit Card Dispute & Chargeback Management
- KYC Renewal & Periodic Update Campaigns
- Branch Audit & Compliance Checklists
- Grievance Escalation & Ombudsman Tracking
Deliver Banking That Customers Trust and Regulators Respect.
Your customers get instant responses, faster loan decisions, and a service experience that keeps them loyal.
Your teams spend less time on manual follow-ups and more time building relationships.
Your compliance and operations leadership get full visibility and control across every branch and workflow.