Serve Customers Faster While Cutting Operational Costs in Half
RoundInfinity sits on top of your existing banking systems to automate customer service, loan processing, collections, and branch operations. No need to rip and replace your core banking platform — just add AI-powered automation that works across all your channels and processes.
Answer account balance questions, schedule branch appointments, verify customer identity, process loan applications, send payment reminders, extract data from documents, and route service requests — all while staying compliant with banking regulations.
60%
Faster Service Automation
50%
Reduction in Operational Costs
70%
Faster Customer Resolution
Give Customers Service on Their Terms, 24/7
AI-powered banking service across phone, app, WhatsApp, branch, and web.
📅 Branch Visits Without the Wait
- Customers book appointments via phone, WhatsApp, or web
- AI assigns the right advisor based on service needed
- Smart scheduling prevents overbooking
- VIP customers get priority time slots automatically
- Auto-reminders reduce no-shows by 70%
📞 Phone Banking That Actually Works
- AI answers balance inquiries, transaction history instantly
- Block lost cards, report fraud without waiting
- Check loan status and payment due dates
- Every call recorded and searchable for compliance
- Live agents see full context before picking up
💬 Meet Customers Where They Are
- WhatsApp, web chat, email, mobile app — all connected
- Questions route to the right specialist automatically
- See complete customer history across all channels
- SLA tracking ensures timely responses
- Collect feedback after every interaction
Process Loans Faster & Recover Payments Smarter
✅ KYC That Doesn't Take Days
- AI verifies ID documents in seconds
- Facial recognition matches selfie to ID photo
- Automatically extracts data from documents
- Risk scores calculated based on your policies
- Complete audit trail for regulatory compliance
💰 Loan Processing Without the Paperwork
- Customers apply online, mobile, or in-branch
- Credit decisions routed based on loan amount and type
- Your credit policies enforced automatically
- Disbursement coordinated with accounting systems
- Status updates sent to customers automatically
🚗 Smart Field Collections
- Optimize routes for field collection agents
- Assign visits based on location and priority
- Capture on-site payments with digital receipts
- Track agent location and visit completion
- Auto-generate collection reports and logs
Automate Collections, Internal Workflows & Compliance
Streamline payment recovery, internal approvals, and operational processes:
Run customer service, lending operations, collections, internal workflows and compliance from one connected platform.
Build Banking Solutions Your Way — No IT Backlog Required
- Wealth management client service portals
- Corporate banking relationship dashboards
- SME loan origination workflows
- Fraud case investigation systems
- Customer journey analytics
- Multi-branch coordination workflows
- Relationship manager performance tracking
- Compliance monitoring applications
- Customer engagement campaigns
- Real-time service quality dashboards
Compete With Digital Banks on Customer Experience — Without Starting From Scratch
Open accounts in minutes, not days. Answer customer questions instantly, not eventually. Process loans faster while staying compliant. All without touching your core banking system.
Get Started