Features · Customer Operations
AI Voice & Contact Center
Let AI handle routine calls end to end while agents receive complex conversations with full customer and case context.
Inbound and outbound voice agents understand natural language, verify intent, retrieve business data, complete approved actions, and create structured follow-up work. Queue, callback, recording, quality, and human-transfer controls remain part of the same operation.
AI, workflows, approvals, communications, and application actions stay connected to the same operating record, so teams can see what happened, what is pending, and who owns the next decision.
AI IVR & Natural Language
Voice Bots understand what customers say in their own words: no more press-1, press-2. Intent detection and NLU handle complex queries, route intelligently, and resolve faster.
Call Deflection to WhatsApp
When queues are long or the query suits a digital channel, the Voice Bot proactively offers to continue on WhatsApp, carrying the full conversation context so the customer never repeats.
Contextual Business Data
Voice Bots access your live CRM, ERP, and knowledge base mid-call to provide accurate, real-time answers (order status, account details, policy information, and more) instead of scripted menus.
Connect to External Systems
Via REST APIs, the Voice Bot integrates with hospital EMRs, banking platforms, logistics providers, eCommerce engines, and payment gateways, fetching data or triggering actions without transferring to an agent.
Appointment Booking by Voice
Customers can book, reschedule, or cancel appointments entirely through the Voice Bot. It checks real-time calendar availability, confirms the slot, and sends a follow-up via WhatsApp or SMS.
Multiple Tickets from One Call
When a customer raises several issues in a single call (e.g., "My internet is down and I want to change my billing plan"), the AI creates separate, properly categorized tickets.
Multi-language Voice Support
Voice Bots auto-detect the caller's language and respond fluently in English, Hindi, Arabic, Spanish, French, and more, all from one bot configuration, with no additional setup per language.
Queue Management & Callbacks
Optimize wait times with smart queue management, estimated wait time announcements, and proactive callback options, so customers are never left on hold unnecessarily.
Call Recording & Analytics
Automatically record and archive calls for compliance and training. Track bot resolution rates, agent performance, and customer satisfaction with detailed dashboards and automated CSAT surveys.