AI IVR & Natural Language
Voice Bots understand what customers say in their own words: no more press-1, press-2.
Service Operations / Feature
AI Voice & Contact Center
Let AI handle routine calls end to end while agents receive complex conversations with full customer and case context.
AI VOICE & CONTACT CENTER AT A GLANCE
AI IVR & Natural LanguageContextual Business DataAppointment Booking by VoiceMulti-language Voice SupportCall Recording & Analytics
AI VOICE & CONTACT CENTER FLOW
From AI IVR & Natural Language to Call Recording & Analytics.
Inbound and outbound voice agents understand natural language, verify intent, retrieve business data, complete approved actions, and create structured follow-up work.
ConversationCaseCustomer event
1
AI IVR & Natural LanguageVoice Bots understand what customers say in their own words: no more press-1, press-2.
2
Contextual Business DataVoice Bots access your live CRM, ERP, and knowledge base mid-call to provide accurate, real-time answers (order status, account details, policy information, and more) instead of scripted menus.
3
Appointment Booking by VoiceCustomers can book, reschedule, or cancel appointments entirely through the Voice Bot.
4
Multi-language Voice SupportVoice Bots auto-detect the caller's language and respond fluently in English, Hindi, Arabic, Spanish, French, and more, all from one bot configuration, with no additional setup per language.
5
Call Recording & AnalyticsAutomatically record and archive calls for compliance and training.
Service Operations contextConnected business systemsControls, approvals & audit
AI VOICE & CONTACT CENTER CAPABILITY MAP
Capabilities across the AI Voice & Contact Center flow.
Each capability advances the same operating record instead of creating another disconnected queue.
Call Deflection to WhatsApp
When queues are long or the query suits a digital channel, the Voice Bot proactively offers to continue on WhatsApp, carrying the full conversation context so the customer never repeats.
Contextual Business Data
Voice Bots access your live CRM, ERP, and knowledge base mid-call to provide accurate, real-time answers (order status, account details, policy information, and more) instead of scripted menus.
Connect to External Systems
Via REST APIs, the Voice Bot integrates with hospital EMRs, banking platforms, logistics providers, eCommerce engines, and payment gateways, fetching data or triggering actions without transferring to an agent.
Appointment Booking by Voice
Customers can book, reschedule, or cancel appointments entirely through the Voice Bot.
Multiple Tickets from One Call
When a customer raises several issues in a single call (e.g., "My internet is down and I want to change my billing plan"), the AI creates separate, properly categorized tickets.
Multi-language Voice Support
Voice Bots auto-detect the caller's language and respond fluently in English, Hindi, Arabic, Spanish, French, and more, all from one bot configuration, with no additional setup per language.
Queue Management & Callbacks
Optimize wait times with smart queue management, estimated wait time announcements, and proactive callback options, so customers are never left on hold unnecessarily.
Call Recording & Analytics
Automatically record and archive calls for compliance and training.
SEE IT IN YOUR OPERATION
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