Instantly setup an automated contact center, route calls, automatically answer calls 24/7 & track customer satisfaction.
Instantly setup an automated call center
Instantly set up a fully functional call center by selecting phone numbers that fits your business location needs. Buy phone numbers based on country of your choice for inbound & outbound calls. Setup business hours, IVR, Voice Bots, etc. to get a fully automated call center in minutes.
Automatically route calls to voice bots or agents
Optimize each customer's experience by auto-routing inbound calls to Voice Bots or agents based on customer data, IVR selection, business hours, and agent skills. Easily identify VIP customers who can skip the waiting queue and be routed immediately to the most appropriate agent.
Answer calls 24/7 using AI-powered inbound voice bots
Easily setup Voice Bots to automatically answer calls, before routing to agents. Voice Bots can automatically collect data from caller, answer queries, create tickets, etc., thereby keeping your call center load to the minimal. Voice Bots can easily use data in Round Infinity applications to auto-respond to callers. Keep track of calls received during off hours or incoming missed calls with automatic ticket creation.
Know caller sentiment using call AI-powered auto-transcription
Record all calls & in real-time, using AI, extract text out of the calls to track sentiment of conversations. Without having to manually listen to thousands of call recordings, using call recordings, call transcriptions & sentiment analysis, immediately be alerted of customers who have not had so good experience with your customer service.
Allow agents to set skills
Auto-assign calls & tasks to your agents based on availability, skills, groups, etc. Configure a list of skills that your agent can select from. Allow agents to select their skills. Everytime as agent changes his or her skills, an email is sent to the supervisor.
Get 360 view of callers
Get a complete 360 view of your callers - their orders, service requests, cases, calls, conversations, etc., all in one view - across all your departments including marketing, sales, commerce, and service.
Get insights into Voice of Customer
After each call, automatically request feedback from each caller to capture, analyze, and act on customer feedback. Generate custom reports to find the powerful insights hidden in your contact center interaction data. Create reports as required by your business, e.g. calls by time, customer, region, etc. Read More About Custom Reports Builder
Deflect callers to 24/7 self-service portal
Instead of call center agents answering all calls that come into your contact center, deflect majority of calls to the self-service portal, by alerting & empowering the users with necessary information to complete the query. Configure voice bots and IVR to send appropriate links to callers to complete the query in a self-service manner. Read More About Self-Service Portal Read More About Knowledge Management