Features · Customer Operations
In-Person Service
Move walk-in customers from arrival to the right counter with shorter waits and clear service visibility.
Digital check-in captures the required service and priority, estimates waiting time, routes each token to an eligible counter, and keeps customers informed. Managers can balance demand, staffing, and service levels in real time.
AI, workflows, approvals, communications, and application actions stay connected to the same operating record, so teams can see what happened, what is pending, and who owns the next decision.
Digital Token System
Issue a digital token through kiosk, mobile, web, or staff check-in with service type, customer, priority, and arrival time recorded.
Queue Display Boards
Show tokens being served, counters available, upcoming turns, and service announcements on configurable branch display screens.
Priority Management
Apply transparent priority rules for appointments, accessibility needs, VIP service, urgent cases, and other approved exceptions.
Multi-counter Routing
Route each token to a counter qualified for the requested service while balancing workload and current queue conditions.
Wait Time Estimation
Calculate and continuously update expected wait using queue length, priority, counter capacity, and actual service times.
Mobile Notifications
Notify customers when their turn is approaching, a counter is assigned, or the queue status changes significantly.
Virtual Queuing
Let customers join remotely, monitor their position, and arrive near their expected service time instead of waiting on-site.
Service Analytics
Monitor arrivals, abandonment, average wait, service duration, SLA attainment, counter utilisation, and customer satisfaction by location and service.
Staff Assignment
Assign employees to counters, services, shifts, and breaks while keeping enough qualified capacity available for current demand.