Help Your B2B or B2C Customers Help Themselves Using Channel Of Their Choice

Using voice, responsive custom mobile forms, messaging or social channels, allow your customers, employees and partners to raise requests. Respond to inquiries on all channels (Email, Facebook, Twitter, Phone, Contact Centre, SMS, Web, Chat) from one universal inbox. Using Answer Bots, allow your customers to get automated answers 24/7.

Embedded Service Menu On Website & App

Embed service menu natively on your website or mobile app with Round Infinity Web Widget so customers can raise business requests, search for help, start a chat, place a call, or just email you without leaving your app or website. Business requests can be raised as required by your business e.g. book appointment, place order, make a payment, raise inspection request, apply for loan, apply for policy renewal, or any such custom request.

Live Chat

Use Round Infinity Live Chat to engage with customers who are on your website or mobile app. Reply to a conversation initiated by the customer or response made on a proactive campaign set up by you. Automatically convert conversations into tickets & assign chats to a specific team member & get all the contextual information about the customer.

Help center & Search

Let customers help themselves with your knowledge base content and a customized, mobile responsive help center. Display related knowledge base articles as customers type search query.

Self-Inquire & 24/7 Support

Powered by artificial intelligence, automatically respond to customer support queries with relevant help center articles. This could drastically reduce call center volume. Customers can solve their own issues day or night, on any device.

Call Center & Inbound / Outbound Calling

Set up a fully functional call center by selecting phone numbers or toll-free numbers that fits your business location needs. Receive inbound calls from customers & route them to appropriate agents. Follow up or provide proactive support with outbound calls. Keep track of calls with automatic ticket creation and call recording.

SMS

Select a text number or toll-free text number in Round Infinity that fits your business location needs. Automatically convert SMS requests from your customers into trackable tickets in your helpdesk that you can manage and resolve.

Facebook

Integrate your company's Facebook page with your helpdesk so that agents can respond to inquiries & support requests withing specified SLA. Using sentiment analysis find out posts that need to be automatically converted to tickets and assign priority accordingly.

Twitter

Connect your Twitter handles to support your customers through Twitter DM and public mentions. Using sentiment analysis find out tweets that need to be automatically converted to tickets and assign priority accordingly.

Single Sign-On

If customer is already logged in to your website or app, you can pass encrypted customer info to Round Infinity URL to establish single sign-on.

Email

Automatically convert support emails into trackable tickets in your helpdesk that you can manage and resolve within defined SLA.

Request Call Back

Allow customers to request call backs. Assign these to agents so that call back happens to customer within defined SLA.

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