Using RICOs, collect data on site for inspections, audits, installation visits, service visits, maintenance visits, etc. Seamlessly embed rich information such as photos, sketches, signatures, QR codes, and GPS stamps and instantly deliver field data to key stakeholders and connected business applications.
Send up-to-date appointments & work orders directly to people in the field - skip the trip to the office. Automatically send and receive real-time updates.
Generate & send work reports, service reports, estimates and invoices directly from the field in real time to customers.
Field staff can inquire on data required to complete a service request directly from the site. E.g. check stock of parts, tap in knowledge base, refer to service manuals & procedures, send a question to internal staff, etc.
Easily find how much time field staff spent on travel & how much time was spent on each customer visit.
Field staff can view all jobs & appointments for a given day in an easy map view.
Easily get the directions to customer place.
Collect payment of service or visit from the customer directly from site.