Deliver Intelligent Onsite Service, And Transform The Customer Experience In The Field

Make it easy for your customers to schedule appointments, for your field workers to receive work orders & appointments, service the customer, collect data on a mobile device, & send estimates, service reports and invoices from the field in real time to customers and back-office systems. Allow supervisors to track performance of your field service operations in real-time.

Data Collection on Field

Using RICOs, collect data on site for inspections, audits, installation visits, service visits, maintenance visits, etc. Seamlessly embed rich information such as photos, sketches, signatures, QR codes, and GPS stamps and instantly deliver field data to key stakeholders and connected business applications.

Push Appointments & Work Orders

Send up-to-date appointments & work orders directly to people in the field - skip the trip to the office. Automatically send and receive real-time updates.

Generate Reports from Site

Generate & send work reports, service reports, estimates and invoices directly from the field in real time to customers.

Inquire On Data from Site

Field staff can inquire on data required to complete a service request directly from the site. E.g. check stock of parts, tap in knowledge base, refer to service manuals & procedures, send a question to internal staff, etc.

Capture Visit & Travel Time

Easily find how much time field staff spent on travel & how much time was spent on each customer visit.

Day View

Field staff can view all jobs & appointments for a given day in an easy map view.

Directions to Customer

Easily get the directions to customer place.

Payment Processing From Site

Collect payment of service or visit from the customer directly from site.

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