Your Clients Get Faster Resolutions. Your Agents Get Better Tools.
From customer support calls and case management to SLA monitoring and back-office processing — RoundInfinity handles routine service delivery automatically while your team focuses on complex cases and client satisfaction.
Inbound support via phone/chat/WhatsApp, case routing and assignment, SLA tracking, outbound campaigns, invoice processing, knowledge management, and agent performance monitoring across all channels.
60%
Faster Case Resolution
50%
Lower Service Costs
70%
Faster Response Times
Stop Manually Routing Tickets and Monitoring SLAs
Let AI handle routine service operations while you focus on client satisfaction and quality.
📞 AI Chatbot & Voice Bot for Customer Support
- Answer support questions 24/7 via phone, chat & WhatsApp
- Provide case status updates instantly
- Guide customers through self-service options
- Route complex issues to specialized agents
- Transcribe and analyze all interactions
🖥️ Self-Service Client & Agent Portal
- Let clients check case status anytime
- Submit service requests with attachments
- Access knowledge base and FAQs
- Agents get AI-powered case suggestions
- Real-time SLA and performance dashboards
💬 Automated Multi-Channel Communication
- Send case update notifications
- Automated client satisfaction surveys
- SLA breach alerts and escalations
- Agent assignment confirmations
- Bulk announcements via email & WhatsApp
Automate Your Entire Service Delivery Operations
From case intake to resolution — one connected system.
📋 Multi-Client Case Management Workflows
- Structured case intake and routing
- Client-specific SLA configurations
- Smart agent assignment by skill
- Escalation workflows and alerts
- Automated case status updates
📣 Outbound Campaigns & Survey Automation
- Outbound voice bot calls for surveys
- WhatsApp & email campaign sequences
- Client satisfaction (CSAT) measurement
- Re-engagement and retention campaigns
- Multi-channel campaign analytics
📊 SLA Monitoring & Performance Tracking
- Real-time SLA breach monitoring
- Automated escalation workflows
- Agent productivity dashboards
- Client reporting automation
- Service quality analytics
🎧 AI-Powered Agent Assistance
- Real-time agent assist during calls
- Knowledge article suggestions
- Call transcription and summarization
- Sentiment analysis on interactions
- Quality monitoring and coaching
🤝 Shared Services & Back-Office Processing
- Invoice payable processing with AI extraction
- 3-way PO matching automation
- Expense receipt processing
- Vendor onboarding workflows
- Internal service desk automation
📚 Knowledge Management & Documentation
- Semantic knowledge base indexing
- Case-to-article generation
- AI-powered knowledge suggestions
- Document automation and templates
- Multi-language support
AI-Powered Workflows & Operational Automation
Embedded AI that understands context, extracts data, and automates decisions across your entire service operation.
Every case, every call, every client interaction — powered by AI that learns your service delivery.
Build Custom GCC/BPO Applications — No Coding Required
- Multi-Tenant Client Service Portals
- Process Automation & Workflow Systems
- Regulatory Compliance Tracking
- Client SLA Management Dashboards
- Finance & Accounting Operations
- HR Shared Services Portals
- Payroll & Benefits Administration
- Customer Experience Analytics
- Quality Monitoring & Coaching Systems
- Service Delivery Intelligence Platforms
Deliver Premium BPO Service — Without Premium BPO Costs
Your clients get faster case resolutions and better service quality.
Your agents get AI-powered tools and real-time assistance.
You get the operational efficiency of top GCCs at a fraction of the cost.