Better SLAs.
Leaner Operations.
Round Infinity automates contact center operations, field service delivery, procurement, and shared services — so your teams deliver more with less coordination overhead.
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One Platform Across Every Service Line
Contact center, field service, procurement, shared services, and client reporting — all connected on one platform.
AI Contact Center & Case Management
- AI bot handles Tier-1 contacts across voice, chat, WhatsApp, and email
- Complex contacts escalated with full context — customer never repeats themselves
- Every case SLA-tracked from first contact to closure with full audit trail
Field Service & Procurement
- Field technician dispatched with skill matching, GPS tracking, and parts availability pre-checked
- Purchase requisitions auto-triggered from field work orders; multi-level approval workflow automated
- Vendor invoices matched against PO and goods receipt — exceptions flagged for review
Shared Services & Client Reporting
- Employee HR, IT, and finance requests routed and resolved with SLA tracking
- Outbound campaigns for collections, CSAT, and appointment setting executed via AI
- Client SLA, CSAT, and operational reports generated automatically — no manual compilation
The Automated Operations Delivery Journey
From inbound contact to field job to vendor payment and client report — every step connected.
Client program identified. AI bot resolves Tier-1. Complex contacts escalated with full context pre-loaded.
Every case tagged by type, priority, and client. Breach warning triggered before SLA is missed.
Technician matched by skill and location. Customer offered self-service slots. Confirmation via WhatsApp.
Required parts checked against inventory. If unavailable, purchase requisition raised and approved before the visit.
Technician marks complete on mobile. Digital report generated. Customer signs off. SLA dashboard updated.
Multi-level approval by value and category. Escalation triggered if approver unresponsive within SLA.
PO auto-generated on approval. Sent to vendor. Acknowledgement tracked. Delivery monitored against PO terms.
AI extracts invoice data. Matched against PO and goods receipt. Exceptions flagged. Approved invoices routed to payment.
SLA compliance, CSAT, field performance, and procurement cycle reports compiled without manual effort.
Every Workflow Your GCC or BPO Runs
Contact center, field service, procurement, HR shared services — one platform across every function.
AI Contact Center & Agent Assist
- Multi-client, multi-channel contact routing and resolution
- AI agent assist with suggested responses and knowledge base
- Call recording, QA scoring, and coaching workflow automated
Field Service Delivery
- Dispatch with skill matching, GPS tracking, and parts pre-check
- Mobile job app with digital report, photos, and sign-off
- SLA tracking from ticket creation to closure
Procurement & PO Automation
- Requisition to PO workflow with multi-level approval
- RFQ to vendor and quote comparison in the platform
- Delivery tracking and goods receipt confirmation
Vendor Invoice Processing
- AI extraction of invoice data — no manual entry
- Three-way match: PO, receipt, and invoice
- Exception workflow with vendor notification and resolution tracking
HR & Employee Shared Services
- Leave, expense, IT, and onboarding requests self-served via portal
- SLA-tracked routing to HR, IT, and finance teams
- Employee satisfaction and resolution analytics
No-Code Custom App Builder
- Client-specific workflows, SLA dashboards, and reporting portals
- Multi-client case management with data segregation
- Scales from 50-seat BPO to 5,000-employee GCC
Ready to deliver better SLAs with leaner operations?
See how Round Infinity works for your GCC or shared services organization in a 30-minute demo.
Schedule a Demo