GCCs & Shared Services

Better SLAs.
Leaner operations.

Round Infinity automates contact center operations, field service delivery, procurement, and shared services — so your teams deliver more with less coordination overhead.

Global Capability Centers (GCCs)Shared Services OrganizationsBPO & Contact Center OperatorsManaged Services ProvidersIT Field Service Delivery
Schedule a Demo
GCCs & Shared Services — Round Infinity
60%
Tier-1 Contacts Resolved by AI Without Agent
50%
Reduction in Manual Back-Office Processing Time
99%
SLA Compliance With Real-Time Breach Alerts
What Round Infinity Does

From Contact to Resolution to SLA Met. One connected platform.

📞
AI Contact Center Operations

Voice, WhatsApp, chat, and email unified. AI resolves Tier-1 contacts autonomously. Agents see full context on escalation. SLA clocks run automatically. Every interaction logged.

⚙️
Back-Office Process Automation

Invoice processing, approvals, document verification, and data entry workflows automated end-to-end. Process owners configure changes without IT involvement.

📊
SLA Management & Analytics

Every SLA tracked in real time. Breach alerts sent before violation, not after. Management sees performance by team, process, and client — live.

How It Works

From first contact to resolved — automatically

1
Contact Arrives
Voice, WhatsApp, chat, email — unified intake
2
AI Resolves Tier-1
Intent understood, answer given, ticket created — no agent
3
Escalation if Needed
Agent gets full context — no repeat explanation needed
4
Workflow Triggered
Back-office process started — automated, tracked, SLA running
5
Resolved & Logged
Outcome recorded, SLA met, client report updated
6
Performance Visible
Live dashboards for operations, QA, and client reporting
Platform Capabilities

Built for your industry. Ready in days.

Every capability purpose-built — not a generic platform retrofitted with integrations.

AI Contact Center

Unified omnichannel — voice, WhatsApp, chat, email. AI handles Tier-1 autonomously. Agents focus on complex work.

Autonomous Tier-1
Workflow Automation

Any back-office process built visually — approval chains, data validation, document routing, exception handling.

No-code workflows
SLA & Performance Dashboards

Real-time SLA tracking, breach alerts, and resolution metrics — live for operations heads and client stakeholders.

SLA visibility
Employee Self-Service

HR requests, IT tickets, and internal approvals handled via portal and AI bot — reducing HR and IT load by 80%.

Employee portal
Compliance & Audit

Every workflow step, approval, and exception logged automatically. Audit evidence ready on demand. Compliance maintained.

Compliance ready
Field Service Delivery

Technician dispatch, GPS tracking, mobile job app, and on-site closure — for GCCs running IT field or facilities operations.

Field automation

Ready to improve SLA performance while reducing operational cost?

See how GCCs and shared services centers automate delivery in a 30-minute demo.

Schedule a Demo