Features · Customer Operations
AI Knowledge & Self-Service
Give customers and employees accurate answers from governed knowledge, then turn unresolved questions into actionable work.
Approved articles, documents, images, and application context are searched semantically and used to produce grounded answers. Content ownership, versions, access rules, feedback, and knowledge gaps remain visible to the responsible team.
AI, workflows, approvals, communications, and application actions stay connected to the same operating record, so teams can see what happened, what is pending, and who owns the next decision.
Semantic Search
Understand the question and retrieve relevant approved content by meaning, context, permissions, product, audience, and current version.
Knowledge Base Builder
Create structured articles, FAQs, procedures, and guides with ownership, review dates, publishing workflow, and audience controls.
AI Answer Engine
Generate a concise grounded answer from authorised knowledge, show supporting sources, and avoid unsupported responses when evidence is insufficient.
Documents Repository
Organise reference documents with folders, metadata, versions, bulk upload, permissions, and searchable extracted content.
Content Recommendations
Recommend relevant articles during self-service and agent work using the question, customer context, product, and active process stage.
Version Control
Track drafts, approvals, published versions, review dates, change history, and rollback for every knowledge item.
Access Controls
Restrict knowledge by role, team, customer, partner, geography, product, or sensitivity while keeping one governed repository.
Analytics Dashboard
Measure searches, answer success, deflection, feedback, unresolved questions, stale content, and knowledge gaps by audience and topic.
AI Content Suggestions
Identify repeated unresolved questions and draft new or improved articles for an authorised knowledge owner to review and publish.