Features · Employee Service Requests

Employee Service Requests

Streamline employee support with AI-powered service workflows, intelligent routing, and self-service request management across every department.

Round Infinity's Employee Service Requests provides a centralized platform for employees to submit requests across HR, IT, Facilities, Procurement, and administrative functions — with custom forms, automated approvals, intelligent routing, SLA tracking, and real-time status visibility.

Reduce operational workload with self-service portals, AI-powered assignment based on request type and department, escalation workflows when SLAs are at risk, and complete audit trails. Employees can check request status anytime, while operations teams gain full visibility from submission to resolution.

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① Submit Request 📝 Employee Self-Service Portal Select: Leave · IT · Facilities · Procurement Fill custom form fields Attach documents if needed ② AI Auto-Assignment 🤖 Intelligent Routing Engine ✓ Route by type + department ✓ Load balance across team ✓ Assign based on skills/location ③ SLA Tracking ⏱ Real-time SLA Monitoring ⏰ Leave: 4h response · 24h resolve ⏰ Procurement: approval within 48h 📊 Track time to resolution ④ Auto-Escalation ⚡ If SLA at Risk ⚠ Escalate to manager 📧 Send alert notifications 🚨 Flag in priority queue ⑤ Check Status Anytime 🔍 Employee Self-Service 📱 Real-time status updates 💬 Add comments / attachments 📊 View all my requests ⑥ Resolution & Feedback ✅ Request Completed ✓ Resolved within SLA ⭐ Employee rates experience 📊 Feedback logged for analytics Reopen / Follow-up
Employee Self-Service Portal
Branded portal where employees submit requests via custom forms, attach documents, and track status in real time without needing to contact any department directly.
Onboarding & Offboarding Automation
Automate new hire provisioning, documentation, training workflows, and exit processes including asset returns and access revocation.
Intelligent AI Auto-Assignment
Requests automatically routed to the right person or team based on type, department, skills, workload, and availability — no manual triaging required.
SLA Tracking & Escalation
Define response and resolution SLAs by request type. System auto-escalates to managers when SLAs are at risk, with alerts and priority flagging.
Leave & IT Request Management
Handle leave requests, approvals, balance tracking, hardware/software provisioning, and access requests — all with approval workflows and audit trails.
Procurement Requests
Streamline purchase requests, vendor approvals, and asset procurement workflows with configurable approval chains, budget validation, and complete audit trails from request to fulfillment.
Facility & Admin Requests
Manage desk bookings, parking, office access, equipment requests, and administrative tasks through a single unified system.
Lifecycle Event Automation
Automate workflows for promotions, transfers, role changes, and other employee lifecycle events with multi-step approvals and notifications.
Feedback & Analytics
Collect employee satisfaction ratings on resolved requests. Track request volumes, resolution times, SLA compliance, and team performance across all departments.