Technical & Field Services

More jobs per technician.
Less coordination overhead.

Round Infinity automates service intake, technician dispatch, AMC management, and billing — so your field teams spend time fixing, not coordinating.

HVAC & Appliance Service CompaniesElevator & Equipment MaintenanceFacility Management CompaniesMulti-Brand Authorized Service Centers
Schedule a Demo
Technical & Field Services — Round Infinity
40%
More Jobs Completed Per Technician Per Day
60%
Faster First-Response to Ticket Creation
70%
Reduction in Manual Scheduling & Dispatch Effort
What Round Infinity Does

From Service Request to Invoice. One connected platform.

📞
AI Service Intake & Scheduling

Service requests captured via voice, WhatsApp, or portal 24/7. AI classifies, prioritizes, and books the right technician. Customer gets confirmation and ETA instantly.

🔧
Dispatch, Tracking & Job Completion

Technician receives job on mobile — customer history, asset details, previous visits. GPS tracked. Job closed on-site with photo evidence, signature, and auto-invoice.

📋
AMC & Contract Management

AMC schedules tracked and visits triggered automatically. Renewal reminders sent before expiry. Contracts renewed and billed without manual follow-up.

How It Works

From first contact to resolved — automatically

1
Service Request
Voice, WhatsApp, or portal — classified and prioritized
2
AI Dispatches
Right technician — skill, location, availability — automatic
3
Technician Notified
Job details, asset history, parts needed — on mobile
4
Job Completed
Work done, photos uploaded, signature captured on-site
5
Invoice Sent
Auto-generated on completion. Payment link delivered.
6
AMC Triggered
Next visit scheduled or renewal reminder sent automatically
Platform Capabilities

Built for your industry. Ready in days.

Every capability purpose-built — not a generic platform retrofitted with integrations.

AI Service Intake Bot

24/7 intake via voice and WhatsApp. Service requests classified, booked, and confirmed without a coordinator.

Always-on intake
AMC Renewals & Lead Nurturing

AI reaches every expiring AMC customer with a personalised multi-step renewal sequence — voice call, WhatsApp, and SMS — before the contract lapses. New leads engaged immediately. Seasonal maintenance campaigns and lapsed-customer re-engagement run automatically at scale.

AI outbound
Smart Dispatch

AI matches jobs to technicians by skill, proximity, and availability. Travel optimized. Dispatch time cut dramatically.

Intelligent dispatch
Technician Mobile App

Accept jobs, view asset history, capture photos, collect signatures, update status, collect payment — from one mobile app.

Field app
AMC & Contract Management

Preventive maintenance schedules tracked and triggered automatically. Renewal reminders sent. Contracts renewed and billed without manual effort.

AMC automation
Parts & Vendor Payables

Parts supplier invoices, subcontractor bills, and consumable purchases extracted by AI, matched to POs, routed for approval, and queued for payment.

AP automation
Technician & Back-Office Administration

Technician expense claims, leave requests, and back-office HR approvals managed via self-service portal — so operations managers focus on field performance, not paperwork.

Staff self-service
Operations Dashboard

Technician utilization, first-visit resolution, SLA compliance, and revenue by contract — live for operations heads.

Ops visibility

Ready to close more jobs with the same field team?

See how technical service companies automate dispatch and field operations in a 30-minute demo.

Schedule a Demo