Features · Omnichannel Messaging

Omnichannel Messaging

Engage customers instantly with AI across web chat, WhatsApp, Facebook Messenger, Instagram, and more.

Deploy AI-powered live chat on your website and mobile apps with seamless human escalation when needed. Automate two-way customer interactions across WhatsApp, Facebook Messenger, Instagram, and other messaging platforms.

Our unified messaging platform enables you to manage all conversations from a single inbox, provide instant AI responses, maintain context across channels, and deliver exceptional customer experiences at scale, with proactive messaging, rich media support, and intelligent routing.

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Web Chat Widget

Embed branded web chat with identity capture, automated assistance, proactive prompts, routing, and a smooth handoff to a person.

WhatsApp Business API

Manage approved templates, inbound conversations, rich media, interactive messages, consent, and service workflows through WhatsApp Business.

Facebook & Instagram

Bring Messenger, Instagram direct messages, and supported social interactions into the same governed service inbox and customer history.

AI Chatbot Builder

Configure intents, grounded answers, data collection, business actions, fallbacks, and escalation paths without separating the bot from operations.

Human Handoff

Transfer the conversation with customer identity, transcript, AI summary, gathered information, sentiment, and recommended next action already available.

Proactive Messaging

Trigger relevant messages from customer events, workflow stages, schedules, and campaigns while enforcing consent and contact policy.

Rich Media Support

Exchange images, video, documents, locations, buttons, lists, and other supported interactive content within the active conversation.

Unified Inbox

Prioritise and assign conversations across messaging channels with customer context, ownership, status, SLA, collision control, and internal collaboration.

Conversation Analytics

Track demand, response, resolution, containment, handoff, sentiment, customer satisfaction, and channel performance over time.