Disburse Faster.
Collect More.
Round Infinity automates loan origination, KYC, disbursement, and collections — so your credit and collections teams spend less time on manual follow-up.
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One Platform Across the Entire Loan Lifecycle
From first inquiry to final EMI and loan closure — automated, compliant, and connected.
Loan Origination & KYC
- Document checklist sent via WhatsApp — each item tracked to completion
- Bureau check, KYC verification, and field investigation triggered automatically
- Multi-level credit approval workflow — no manual routing or chasing
Disbursement & Loan Activation
- Digital loan agreement with e-sign and NACH mandate setup
- Disbursement instruction sent to finance on final document check
- Repayment schedule and welcome message delivered to borrower instantly
Collections & Recovery
- EMI reminders 5 days and 1 day before due date — payment link included
- AI outbound voice call on day of default; escalating WhatsApp sequence follows
- Field agent dispatched for hard-to-reach accounts with GPS tracking and digital outcome capture
Sales, Prospecting & Cross-Sell
- Inbound leads pre-qualified by AI before routing to credit or DSA teams
- AI outbound campaigns nudge existing borrowers for top-up loans and product cross-sell at the right moment in their loan lifecycle
- Renewal and re-application sequences triggered automatically on loan closure
AI-Powered Borrower Service
- AI voice bot and WhatsApp agent handle EMI status, payment history, statement requests, foreclosure quotes, and NOC issuance — 24/7 without a human agent
- Complex queries and complaints automatically escalated to the right team with full conversation context pre-loaded
- Omnichannel — same borrower record across voice, WhatsApp, email, and self-service portal
The Automated Loan Journey
From borrower inquiry to loan closure — every step handled without manual effort.
AI agent collects loan amount, income, and employment type. Lead pre-qualified before human follow-up.
KYC, income proof, bank statements, and property docs tracked. Automated follow-up for missing items.
CIBIL/Equifax fetched. Address and identity verified. Field investigation dispatched for secured loans.
Application routed by sanctioning authority. Each approver receives full assessment file. Conditional approvals tracked.
Agreement generated from sanction terms. E-sign completed. NACH mandate registered before disbursement.
Transfer to borrower account. EMI schedule and confirmation sent via WhatsApp.
WhatsApp message with payment link 5 days and 1 day before due date.
Outbound voice call on day of default. WhatsApp escalation over 7 days. Agent engaged beyond threshold DPD.
Loan closure confirmation sent. NOC delivered digitally. Borrower invited to apply for a new product.
Every Workflow Your Lending Operation Runs
From origination to recovery — purpose-built for lending complexity.
Loan Origination & KYC
- Lead capture, pre-qualification, and DSA routing
- Digital document collection with per-item tracking
- Bureau, KYC, and field investigation all automated
EMI Reminders & Digital Collections
- WhatsApp and voice reminders before due date
- NACH debit confirmation and payment receipts automated
- AI outbound call sequence for early-stage defaults
Field Collections & Recovery
- Agent dispatch with GPS tracking and route optimization
- Digital outcome capture after every visit
- Settlement and NPA restructuring approval workflow
Borrower Self-Service Portal
- Statements, interest certificates, and NOC via WhatsApp
- Foreclosure quotes and address change requests self-served
- Reduces branch footfall for routine servicing requests
Compliance & Reporting
- Portfolio health dashboard across buckets and product lines
- Regulatory reporting data compiled automatically
- Full audit trail across origination, approvals, and collections
No-Code Custom App Builder
- Gold loan appraisal apps, group lending workflows
- Dealer finance portals, MSME credit applications
- Scales from 500 loans to 500,000 accounts
Employee Service & Onboarding
- Branch staff and field agent onboarding automated — offer letters, document collection, and system access provisioning in one workflow
- HR and IT service requests self-served by employees via WhatsApp or portal — no manual routing
- Internal approvals for leave, transfers, and asset requests handled end-to-end without email chains
AI Voice Bot & WhatsApp Borrower Service
- Inbound borrower calls and WhatsApp messages handled by AI — EMI due dates, payment confirmation, outstanding balance, interest certificates, and statement requests resolved instantly
- AI handles foreclosure quotes, address change requests, and NOC issuance without agent involvement
- Escalations to human agents include full conversation history and CRM context — agent never starts from scratch
Expense & Accounts Payable Automation
- Field agent and branch staff expense claims submitted via mobile — AI validates against policy and routes for approval automatically
- Recovery agency and vendor invoices processed with AI extraction, three-way match, and approval workflow — no manual data entry
- Reimbursements and vendor payments tracked end-to-end with full audit trail for compliance
Ready to disburse faster and collect more?
See how Round Infinity works for your lending operation in a 30-minute demo.
Schedule a Demo