AI Outbound Orchestration

  1. Features
  2. AI Outbound Orchestration

Proactively engage customers with intelligent outbound campaigns across voice, SMS, email, and WhatsApp.

Orchestrate AI-powered outbound calls, payment reminders, sequences, and cross-channel service campaigns. RoundInfinity's AI Outbound Orchestration enables you to reach customers at the right time, through the right channel, with personalized messaging.

Automate follow-ups, appointment reminders, payment collections, surveys, and promotional campaigns. Our intelligent system respects customer preferences, optimizes send times, and tracks engagement across all touchpoints to maximize response rates and customer satisfaction.


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① Campaign Builder 🎯 Select Campaign Type 💳 Payment Reminder 📅 Appointment Reminder 🔄 Follow-up Sequence 📣 Promo / Survey ② Audience & Schedule 👥 Segment customers 🗂️ CRM / Account data ⏰ Optimal send time 🌍 Timezone aware 🚫 DNC / Compliance ③ OUTBOUND CHANNELS 💬 WhatsApp Templates · Rich Media · 2-way 📞 Outbound LLM Voice Bot AI call · NLU · Confirm · Collect 📧 Email AI-personalised · Open/Click track 📱 SMS Short code · Link · Delivery receipt ④ AI Response Engine 🧠 Tracks response per customer ✅ Responded / Paid / Confirmed → Close sequence, log to CRM 🔄 No Response after N days → Try next channel in sequence 🆘 Negative / Complaint → Auto-assign to agent ⑤ Outcomes ✅ Goal met · sequence closed CRM updated · ticket closed 🔁 Retry next channel Sequence continues 🎧 Auto-assigned to agent Full history passed 📊 Analytics & A/B results Sequence loop: next channel tried after no response
Outbound Call Campaigns
Automate voice calls for reminders, confirmations, and customer outreach.
Payment Reminder Automation
Send multi-channel payment reminders with escalation sequences.
Appointment Reminders
Automatically notify customers about upcoming appointments via their preferred channel.
Cross-channel Sequences
Create multi-step campaigns across email, SMS, WhatsApp, and voice.
Smart Scheduling
Optimize message delivery times based on customer behavior and timezone.
Personalization Engine
Customize messages using customer data and dynamic content.
Response Tracking
Monitor campaign performance and customer responses in real-time.
Compliance Management
Respect do-not-contact preferences and regulatory requirements.
A/B Testing
Test different messages and channels to optimize engagement.