Convert any customer interaction or business record into structured tickets with intelligent routing and SLA enforcement.
Convert interactions into structured cases with automated routing, SLAs, and escalations. RoundInfinity's Smart Ticketing system automatically creates tickets from emails, calls, chats, and forms, classifies them by priority and category, and routes them to the appropriate team.
Track every customer issue from creation to resolution with complete audit trails. Set service level agreements, monitor compliance, and trigger automatic escalations when SLAs are at risk. Provide transparency to customers with real-time status updates.
Automatic Ticket Creation
Generate tickets from any channel - email, chat, call, custom form submission or portal.
Smart Categorization
AI-powered classification by type, priority, and department.
SLA Management
Define and enforce service level agreements with automated alerts.
Intelligent Routing
Route tickets based on skills, workload, availability, and round-robin.
Escalation Rules
Automatically escalate overdue or high-priority tickets to supervisors.
Ticket Merging
Identify and merge duplicate tickets automatically.
Collaboration Tools
Internal notes, @mentions, and shared ownership for complex issues.
Custom Fields
Capture specific information with custom forms and fields.
Status Tracking
Provide customers with real-time ticket status and resolution updates.