Turn any no-code app into a Smart Ticketing System - with SLA, auto-routing, & escalations.
RoundInfinity’s Ticketing & SLA system enables teams to manage support requests with speed and precision. Tickets can be generated automatically from multiple channels-live chat, email, self-service portals, WhatsApp, or voice-and routed to the right teams based on skill, availability, and priority.
AI assists in categorization, SLA tracking, and automatic escalation of unresolved issues. Teams benefit from customizable workflows, real-time dashboards, auto-responses, and audit trails to ensure consistent, compliant, and high-quality service delivery.
How it Works
Multi-Channel Ticket Capture
Generate tickets from chat, email, voice, self-service, or APIs with complete request context.
Smart Ticket Assignment
Auto-assign tickets to the right agent or team using AI-based routing rules.
SLA Tracking
Define, monitor, and enforce SLAs with visual timelines and alerts for approaching deadlines.
Prioritization & Tagging
Automatically tag and prioritize tickets based on urgency, sentiment, or ticket type.
Escalation Workflows
Trigger escalations based on SLA breaches or inactivity to ensure timely resolution.
Audit Trail & Comments
Maintain a full history of updates, actions, and conversations for each ticket.
Custom Views & Dashboards
Use filters and dashboards to track ticket volumes, trends, and team performance.
Feedback & Closure Automation
Automatically send satisfaction surveys and close tickets with predefined rules once resolved.