Features · Commerce Operations
Unified Commerce
Give customers one consistent buying experience across online, in-store, pickup, delivery, and assisted sales.
Products, customers, pricing, inventory, orders, payments, fulfilment, and returns share one operational context. Every channel can make an accurate promise and continue the same customer journey without fragmented records.
AI, workflows, approvals, communications, and application actions stay connected to the same operating record, so teams can see what happened, what is pending, and who owns the next decision.
Unified Product Catalogue
Manage products, variants, bundles, attributes, taxes, media, and channel availability from one governed catalogue.
Customer, Price, and Promotion Rules
Apply customer profiles, price lists, discounts, loyalty benefits, and promotions consistently across every selling channel.
Real-Time Inventory
Keep available, reserved, in-transit, store, warehouse, and safety stock visible so every channel makes reliable promises.
Web, Store, and Assisted Orders
Capture ecommerce, point-of-sale, call-centre, social, and assisted orders against the same customer and order record.
Payment Orchestration
Manage authorisation, capture, settlement, receipts, refunds, payment methods, and exceptions against the same customer and order record.
Intelligent Fulfilment Routing
Select store, warehouse, supplier, pickup, delivery, or split fulfilment using stock, location, cost, capacity, and promise date.
Pickup and Delivery Experience
Coordinate preparation, customer notifications, collection verification, dispatch, tracking, proof of delivery, and service recovery.
Returns, Exchanges, and Refunds
Validate the original order, policy, item condition, channel, and payment before routing restock, exchange, repair, or refund.
Commerce Intelligence
Monitor demand, conversion, inventory, margin, fulfilment, returns, customer value, and channel performance from shared data.