Post-Service Feedback Triggers
Send the right feedback request when a ticket, delivery, visit, order, appointment, or payment reaches its configured completion milestone.
Service Operations / Feature
Feedback & Reputation
Capture feedback at the right moment, recover poor experiences quickly, and turn customer signals into operational improvement.
FEEDBACK & REPUTATION AT A GLANCE
Post-Service Feedback TriggersNegative Feedback InterceptionNPS, CSAT & Structured SurveysSocial & Review MonitoringClosed-Loop Feedback Reporting
FEEDBACK & REPUTATION FLOW
From Post-Service Feedback Triggers to Closed-Loop Feedback Reporting.
Round Infinity triggers channel-appropriate surveys, analyses sentiment and themes, routes negative feedback for private resolution, and invites satisfied customers to share public reviews.
ConversationCaseCustomer event
1
Post-Service Feedback TriggersSend the right feedback request when a ticket, delivery, visit, order, appointment, or payment reaches its configured completion milestone.
2
Negative Feedback InterceptionCreate an internal recovery case for poor feedback, assign ownership, contact the customer privately, and track resolution before requesting another rating.
3
NPS, CSAT & Structured SurveysRun NPS, CSAT, and targeted surveys across approved channels with rating, comments, issue category, and customer context connected.
4
Social & Review MonitoringMonitor supported public reviews and social signals, route negative mentions for response, and retain the action taken against each signal.
5
Closed-Loop Feedback ReportingConnect each response with recovery work and final outcome to measure resolved complaints, recovered detractors, recurring causes, and reputation improvement.
Service Operations contextConnected business systemsControls, approvals & audit
FEEDBACK & REPUTATION CAPABILITY MAP
Capabilities across the Feedback & Reputation flow.
Each capability advances the same operating record instead of creating another disconnected queue.
AI-Powered Review Generation
Invite satisfied customers to share a public review through the appropriate channel immediately after a strong verified experience.
Negative Feedback Interception
Create an internal recovery case for poor feedback, assign ownership, contact the customer privately, and track resolution before requesting another rating.
Smart Resolution Follow-Ups
Contact the customer after recovery, confirm the issue is resolved, capture updated sentiment, and request a revised review when appropriate.
NPS, CSAT & Structured Surveys
Run NPS, CSAT, and targeted surveys across approved channels with rating, comments, issue category, and customer context connected.
AI Sentiment & Theme Analysis
Analyse open feedback for sentiment, themes, root causes, products, locations, and service failures, then rank issues by volume and impact.
Social & Review Monitoring
Monitor supported public reviews and social signals, route negative mentions for response, and retain the action taken against each signal.
Reputation Dashboards & Trends
Track rating, NPS, CSAT, review volume, recovery, and resolution trends by time, location, service, product, channel, and team.
Closed-Loop Feedback Reporting
Connect each response with recovery work and final outcome to measure resolved complaints, recovered detractors, recurring causes, and reputation improvement.
SEE IT IN YOUR OPERATION
Book Demo