Features · Agentic Workflow Orchestration

Agentic Workflow Orchestration

Purpose-built for the human side of every case: approvals, escalations, task assignments, and SLA tracking.

When a customer submits a service request, an employee files an expense claim, a partner raises an issue, or any application form is submitted, Agentic Workflow Orchestration starts automatically. No configuration required to get human workflows running. Work is routed to the right person, deadlines are tracked, approvals are collected, and escalations fire if anyone goes quiet.

If you want to go further, configure the AI Execution Engine on top. It will autonomously handle steps it can resolve without human involvement (validating data, calling APIs, evaluating rules) and hand off to Agentic Workflow Orchestration only when a human decision is genuinely needed. Without AI configured, Agentic Workflow Orchestration handles everything through people. With AI configured, humans only see what requires them.

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Starts on Every Submission
The moment any form or application is submitted (service request, expense claim, purchase requisition, leave application, partner invoice), Agentic Workflow Orchestration starts automatically. No manual handoff, no trigger configuration required.
Intelligent Routing
Each submission is routed to the right person or team based on the form type, department, value thresholds, location, or any field in the form.
Approvals & Sign-Off
Configure single or multi-level approval chains: sequential (manager then finance) or parallel (both simultaneously).
SLA Tracking & Deadlines
Every task in the workflow has a deadline. The SLA clock starts the moment a task is assigned. Reminders go out before the deadline.
Auto-Escalation
Define escalation chains by role, tier, or time elapsed. If a reviewer doesn't act within the SLA window, the task escalates to their manager with the full context passed up.
Task Assignment & Delegation
Assigned users can delegate tasks to a colleague, reassign to another team, or request more information before acting. Every hand-off is tracked.
Conditional Branching
The path a workflow takes depends on the decisions made and the data in the submission. Approve a low-value request and it closes automatically.
AI Layer: Optional Enhancement
Configure the AI Execution Engine on any workflow to handle steps autonomously (validating form data, calling external APIs, checking eligibility rules, or scoring risk) before routing to a human.
Audit Trail & Compliance
Every submission, routing decision, approval, rejection, delegation, escalation, and outcome is logged with full timestamps and user attribution.