Deliver seamless service experiences with AI-powered orchestration across contact centers, workflows, field teams, and operations.
RoundInfinity is an AI-powered service orchestration platform that unifies contact centers, conversations, workflows, field execution, and operations into one intelligent system of action - breaking down silos, orchestrating end-to-end service execution, reducing operational and service delivery costs, and using AI agents to deliver consistent, personalized service experiences for customers, employees, and partners.
500+
Customers Served
7+
Countries Presence
$20M+
Automation Savings for Clients
Unite Humans and AI to Orchestrate End-to-End Service Operations
60%
Faster Service Automation
50%
Reduction in Operational Costs
70%
Faster Issue Resolution
3x
Improvement in Experience
Customers & Employees
Customer Experience
Engage customers, employees, and partners across every touchpoint.
Omnichannel
Provide AI-powered support via email, chat, WhatsApp, SMS, and more, with smart, contextual routing.
Self-Service
Enable customers to raise, track and manage requests easily from any device.
Knowledge Base
Empower users with knowledge documents, FAQs, blogs & AI-powered search.
Appointments
Enable seamless scheduling, availability management, and routing for appointments.
Walk-Ins
Reduce wait times and enhance service efficiency with smart queuing & token management.
Feedback & Surveys
Automatically collect feedback after ticket closure across channels or with customizable surveys.
Contact Center Automation
Intelligent intake, automated routing, and AI-assisted service.
Voice
Automate contact center with AI-driven voice automation and smart routing to agents.
Live Chat & Messaging
Automate response to messages with messaging AI agents and smart routing to human agents.
Automate email support with AI agents that read, respond, route, and learn from every interaction.
Outbound Engagement
Automate multi-channel outreach for marketing, follow-ups, and customer engagement.
Agent Workspace
Empower agents with an AI-driven unified workspace for seamless multi-channel support.
Case Management
Turn any no-code app into a Smart Ticketing System - with SLA, auto-routing, & escalations.
Customer 360
Gain deep customer insights with a 360-degree view of interactions across channels and apps.
Call Audit
Use AI to capture, analyze, and enhance customer interactions with call transcripts.
Agent Performance
Monitor and improve service quality with AI-powered performance tracking.
ServiceDesk Collaboration
Enhance teamwork with internal messaging, task assignments, and shared workspaces.
Service & Field Operations
Execute, fulfill, and manage work - on the ground and behind the scenes.
Field Service
Supercharge your field service delivery with tailored AI-powered field workflows.
Payment Collections
Streamline and automate service payment processing with instant invoicing.
Invoice-to-Pay
Auto-extract vendor invoices, matches POs, detects errors, and routes for approval instantly.
Connected Sales
Track leads and opportunities, auto-generate documents, seamlessly integrated with service.
Contracts
Unified legal workflows with AI-powered contract review, compliance, & service requests.
KYC
AI-powered secure identity verification with automated workflows.
Expense Claims
AI-powered travel booking and expense tracking with smart receipt extraction.
Parts & Inventory
Track parts inventory from the warehouse to the field.
Asset Management
Manage the entire lifecycle of employee assets-from requests & approvals to returns.
Time & Attendance
Power workforce operations with integrated time, attendance, leave, travel, expenses, & asset management.
Journey Studio
Build custom apps, workflows, and AI agents that power every service journey.
Custom Apps & Portals
Build tailored applications and automated workflows to streamline service processes.
Workflow Automation
Automatically assign tickets, execute multi-step workflows, and send alerts at each step.
AI Agents
Automate 70%+ of interactions with AI agents powered by contextual business data.
Integrations
Seamlessly connect with third-party applications and internal business systems.
Reporting & Dashboard
Unlock actionable insights with real-time custom dashboards and performance reports.
Document Automation
Automatically generate essential documents like service reports, quotes, and more.