Agentic AI Service Experience & Automation Platform


End-to-End Service Journeys

No-Code Workflows. Agentic UX. Omnichannel Experience. AI Agents Inside.

Round Infinity is an AI-first Service Experience & Automation Platform that combines No-Code Workflows, Agentic UX, and embedded AI agents to help businesses design intelligent, scalable service journeys across web, mobile, chat, voice, email, custom portals, and field service channels. Enable seamless self-service and empower agents with contextual insights to resolve faster. Deliver personalized experiences that boost customer satisfaction, streamline operations, and reduce service delivery costs.

🎫

50%

Fewer Tickets

40%

Faster Resolution

💵

25%

Lesser Costs

😊

90%

Higher Satisfaction



The Most Complete Platform for End-to-End Service Experience and Automation

Create intelligent, no-code service workflows - tailored to your business, unified across channels, and accelerated by AI.

500+

Customers Served

7+

Countries Presence

$20M+

Automation Savings for Clients


Features

Custom Apps & Workflows

Build tailored applications and automated workflows to streamline service processes.

Messaging & Live Chat

Provide AI-powered support via email, chat, WhatsApp, SMS, and more, with smart, contextual routing.

Call Center

Automate call center with AI-driven voice automation and smart routing to agents.

WhatsApp

Engage with customers on WhatsApp for seamless support and AI-powered resolutions.

Self-Service Portal

Enable customers to raise, track and manage requests easily from any device.

AI Agents

Automate 70%+ of interactions with AI agents powered by contextual business data.

Help Center

Empower users with a AI-powered knowledge base, FAQs, and self-service solutions.

Ticketing & SLA

Effortlessly track, assign, prioritize, escalate and resolve customer tickets.

Routing, Workflows & Alerts

Automatically assign tickets, execute multi-step workflows, and send alerts at each step.

Appointments

Enable seamless scheduling, availability management, and routing for appointments.

Field Service

Supercharge your field service delivery with tailored AI-powered field workflows.

Outbound Engagement

Automate multi-channel outreach for marketing, follow-ups, and customer engagement.

Employee Collaboration

Enhance teamwork with internal messaging, task assignments, and shared workspaces.

Employee Workflows

Streamline employee requests and approvals with customized workflows and reports..

Call Transcriptions

Use AI to capture, analyze, and enhance customer interactions with call transcripts.

Voice of Customer

Collect feedback with customizable surveys and get AI-driven insights.

Documents Generation

Automatically generate essential documents like service reports, quotes, and more.

Quality Assurance

Monitor and improve service quality with AI-powered performance tracking.

Reminders

Automate reminders for appointments, tasks, and follow-ups to boost efficiency.

Agent Workspace

Empower agents with an AI-driven unified workspace for seamless multi-channel support.

Customer 360

Gain deep customer insights with a 360-degree view of interactions.

Payments Collection

Streamline and automate service payment processing for faster transactions.

Know Your Customer

AI-powered secure identity verification with automated workflows.

Integrations

Seamlessly connect with third-party applications and internal business systems.

Analytics & Reporting

Unlock actionable insights with real-time custom dashboards and performance reports.

Sales

Track leads and opportunities, auto-generate documents, seamlessly integrated with service.

Counter Queue

Reduce wait times and enhance service efficiency with smart queuing & token management.