Pricing

Flexible Pricing That
Grows With You

Transparent, usage-based pricing — start lean, scale seamlessly. Plans from $209/month with no hidden implementation fees.

$209/mo
Starting Price
∞
Free Portal Users
3
Flexible Plans
7 Days
Time to Go Live

A. Choose Your Monthly Plan

Transparent pricing that grows with you. Scale seamlessly as your team expands.

Plans start from $209 / month  ·  20 Workflow Users, 1 Admin User & Unlimited Portal Users

Starter

Perfect for small teams

  • Minimum 20 Workflow Users
  • $8 per Workflow User / month
  • Unlimited Portal Users (Free)
  • $49 per Admin User / month
  • 40 GB storage included

Professional Most Popular

Ideal for growing businesses

  • Minimum 100 Workflow Users
  • $6 per Workflow User / month
  • Unlimited Portal Users (Free)
  • $39 per Admin User / month
  • 400 GB storage included

Enterprise

For large organizations

  • Minimum 300 Workflow Users
  • $4 per Workflow User / month
  • Unlimited Portal Users (Free)
  • $29 per Admin User / month
  • 1 TB storage included
🧮

Estimate Your Monthly Cost

Adjust the sliders below to see your estimated monthly platform fee.

20500
$8 per user / month
125
$49 per user / month
Workflow Users Cost
$160
Admin Users Cost
$49
Portal Users
Free ∞
Includes 40 GB storage  •  Unlimited Portal Users  •  Exclusive of "B. Pay Only When You Use It" charges
Estimated Total
$209
per month
Get Started →
  • All prices are exclusive of applicable taxes and payment gateway fees.
  • All plans include Round Infinity customer support over email.
  • For support & questions, contact support@roundinfinity.com

Understand what each type of user can access on the Round Infinity platform.
Always free · Unlimited
Portal Users
Customers · Partners · Suppliers · Contractors
Accesses
Self-Service Portal
Included capabilities
✓Raise new requests via custom apps
✓Track request status
✓Access secured docs & e-signing
✓Book & manage appointments
✓Make payments & view invoices
✓Live chat with support
✓Access BI reports
✓Access guides & knowledge articles
✓Manage profile
$Update records via secure data-request link
Who are Portal Users?

Customers, partners, suppliers, or external contractors who access only the Self-Service Portal. They cannot access workflow tasks — that capability is exclusive to Workflow & Admin Users. Portal Users are always free and unlimited with no seat licensing required. There is no limit on how many Portal Users you can add — whether you have 10 or 10,000 external users, there is no additional cost. Each Portal User gets a secure login to the portal, sees only their own data, and interacts within the boundaries configured by your Admin Users.

Paid · Named seats
Workflow Users
Agents · Field Staff · Supervisors · Employees
Accesses
Agent Workspace Field Service App Self-Service Portal
Included capabilities
⊇ Everything Portal Users can do, plus:
✓Work on assigned tasks & tickets
✓Update records (assigned tasks)
✓Omnichannel customer interactions
✓Field service & job execution
✓Access BI dashboards
Who are Workflow Users?

Agents, field staff, supervisors, and employees who execute day-to-day work. Workflow Users access the Field Service App, the Omnichannel Agent Workspace, and the Self-Service Portal — including workflow tasks exclusive to this tier. Workflow Users can only update records that are explicitly assigned to them via a workflow task. Licensed as named users.

Paid · Named seats
Admin Users
Admins & Managers
Accesses
Admin Console Agent Workspace Field Service App Self-Service Portal
Included capabilities
⊇ Everything Workflow & Portal Users can do, plus:
✓Configure platform & apps
✓Manage users & permissions
✓Update any record (group-level access)
✓Configure AI Agents
✓Create workflows & automations
✓Configure reports & analytics
✓Manage integrations & APIs
✓Assign & oversee workflow tasks
Who are Admin Users?

Administrators and managers with full access to all platform applications — the Admin Console (configure workflows, AI agents, integrations, roles & reports), the Field Service App, the Omnichannel Agent Workspace, and the complete Self-Service Portal including workflow tasks. Admin Users hold the highest access level on the platform. Licensed as named users.



Understand the applications included in the Round Infinity platform.
Admin Console

A centralized interface for configuring custom business applications, custom reports, custom workflows, AI agents, custom integrations, communication channels, user settings, and security roles. It also offers access to business data, knowledge repositories, reports scheduler, and campaign management tools.

Self-Service Web & Mobile App

The mobile-responsive Self-Service Portal allows users to work on workflow tasks, raise requests, access knowledge articles, book appointments, participate in live chats, view documents and service reports, track request status and pending payments, update their profile, run inquiries, and view personalized dashboards — all from an intuitive interface. The portal can also be delivered as a native iOS and Android mobile app.

Field Service App

A native Android and iOS Field Service App, complemented by a mobile-responsive web experience, designed to empower field staff with everything they need to complete service visits efficiently. Field teams can start and end visits, set reminders, add task notes, upload photos, capture customer signatures, and mark tasks as complete - all directly from the field.

Agent Workspace

An AI-powered mobile responsive omnichannel Agent Portal built for customer service teams to manage conversations and tickets across Email, WhatsApp, Live Chat, Phone, & SMS - all from a single interface. Agents can answer calls, respond contextually using customer history, update case statuses, add internal notes, set reminders, and collaborate with teammates in real time.



B. Pay Only When You Use It

All AI and channel usage is deducted from your pre-paid balance based on actual consumption. You only pay for what you use — charges apply only when any of the below is triggered and executed. A complimentary $10 balance credit is included with your free trial. Minimum top-up: $20.

📊

Estimate Your Monthly Usage

Click any category to expand, adjust sliders to your expected monthly volumes, and see your estimated balance spend. US rates.

🤖
AI Usage
Conversations $0.003/turn Doc Extraction $0.02/page Contract Analysis $0.024/page KYC $0.15/each Knowledge Indexing $0.001/page Knowledge Search $0.004/query Article Generation $0.012/article
$0.00
▼
Conversational AI Turns0
0100,000 turns
$0.003 / turn → $0.00
What is a turn? Every time a customer sends a message on a text channel — chat, WhatsApp, Facebook Messenger, Instagram, or email — and the AI reads it, understands intent, and generates a response, that is one turn. This covers AI-handled text conversations: customer support, sales prospecting, appointment booking, agent assist suggestions, and campaign message generation. A typical support conversation is 4–8 turns. Voice calls are not charged here — phone calls are billed per minute under Voice AI Bot Minutes below, which covers the real-time speech-to-text, AI reasoning, and text-to-speech running continuously throughout the call.
Document Extraction — Invoices & Receipts (Multilingual + English Translation)0
050,000 pages
$0.020 / page → $0.00
What counts as extraction? When a supplier invoice or employee expense receipt is uploaded (or fetched from email), the platform first runs OCR to convert the document image to text, then sends that text to the AI to extract structured data — vendor name, amount, date, line items, tax, etc. Documents in any language are automatically detected and translated to English as part of the extraction pipeline. Used by Invoice Payable AI Agent and Expense Receipt AI Agent. Includes multilingual OCR and English translation.
Contract Analysis Pages0
020,000 pages
$0.024 / page → $0.00
Why is contract analysis priced higher? Contract review is more AI-intensive than simple extraction. Each page is sent to the AI with a detailed legal analysis prompt — checking for risky clauses, missing standard clauses, inconsistent terms, liability gaps, and unusual payment conditions. The AI reads the full context of each page alongside neighboring pages, requiring a larger prompt and longer reasoning output.
KYC Verifications0
010,000 verifications
$0.150 / verification → $0.00
What happens during a KYC? Each KYC runs four steps billed as a single verification unit: (1) OCR extracts text and data from the uploaded ID document; (2) a face liveness check compares the selfie photo to the ID photo using a vision model; (3) the AI extracts and validates structured identity fields — name, date of birth, ID number, address, and expiry; (4) the verified identity is screened in real time against the OFAC Specially Designated Nationals (SDN) list and global sanctions watchlists for AML/CIP compliance. Used for customer onboarding, contractor verification, and regulated compliance workflows.
Knowledge Base Pages Indexed0
025,000 pages
$0.001 / page → $0.00
What is knowledge indexing? When you upload a document, policy, FAQ, product guide, or support article to the knowledge base, each page is converted into a semantic embedding — a mathematical representation of its meaning — using our embedding model. This one-time indexing is what allows the AI to find the right answer by meaning rather than just keyword matching. Indexing happens once per page; re-indexing is only charged if you update the document.
Knowledge Search Queries0
050,000 queries
$0.004 / query → $0.00
What triggers a search query? Each time an AI agent, a customer via the portal, or an agent in the workspace searches the knowledge base for an answer — the platform embeds the question and retrieves the most relevant document sections, then passes them to the AI to compose a contextual answer. This powers FAQ answers, agent assist suggestions, and self-service article recommendations.
Case-to-Article Generation0
05,000 articles
$0.012 / article → $0.00
What is case-to-article? When a support case is resolved, the AI reads the full conversation transcript and resolution steps, then automatically drafts a structured knowledge base article — title, problem description, root cause, resolution steps, and tags — ready for your team to review and publish. This is a high-token AI call (it reads the full case history and writes a complete article), which is why it costs slightly more than a basic extraction. Charged once per article generated.
📞
Voice & Phone (US)
Phone Numbers $3.50/mo Inbound Call $0.025/min Outbound Call $0.040/min Voice AI Bot $0.20/min Transcription $0.10/min
$0.00
▼
Phone Numbers (US)0
050 numbers
$3.50 / number / month → $0.00
A dedicated US phone number for your business — used for inbound customer calls, outbound dialling, and SMS. Each number is rented monthly from Round Infinity and assigned to your account. You can have multiple numbers for different departments, regions, or campaigns.
Inbound Call Minutes0
050,000 min
$0.025 / min → $0.00
Charged for every minute a customer call is connected to your number — whether answered by the AI Voice Bot, routed to a live agent, or played an IVR menu. This covers the telephony connection cost only. If the call is handled by the AI Voice Bot, the Voice AI Bot Minutes charge also applies on top: total AI-handled inbound call = $0.025 + $0.20 = $0.225/min. Human-agent calls pay only this rate.
Outbound Call Minutes0
050,000 min
$0.040 / min → $0.00
Charged for every minute your platform dials out to a customer — for AI-driven payment collection, appointment reminders, surveys, or proactive outreach campaigns. This covers the telephony connection cost only. If the outbound call is handled by the AI Voice Bot, the Voice AI Bot Minutes charge also applies on top: total AI-handled outbound call = $0.040 + $0.20 = $0.24/min. Automated outbound calls without AI conversation (e.g. pre-recorded messages) pay only this rate.
Voice AI Bot Minutes0
025,000 min
$0.20 / min → $0.00
Charged per minute whenever the AI Voice Bot is actively handling a call — listening to the customer, understanding their request, and speaking back in real time. Applies to both inbound calls (customer support, enquiries) and outbound calls (payment collection, appointment reminders, surveys) when handled by the AI bot. Does not apply during hold time or when a human agent takes over the call. To calculate your total per-minute cost for an AI-handled call: add this rate to the Inbound Call Minutes or Outbound Call Minutes rate above. Example: an AI-handled outbound call costs $0.040 + $0.20 = $0.24/min total.
Call Recording & Transcription0
025,000 min
$0.100 / min → $0.00
When call recording is enabled, each recorded minute is transcribed and processed by AI to produce a structured summary, key action items, customer sentiment score, and resolution classification. This is separate from the Voice Bot charge — it applies to both AI-handled and human-agent calls that are recorded. Useful for QA, compliance, and coaching. Charged per recorded minute.
💬
Messaging & Email
SMS $0.025/msg WhatsApp $0.03/msg Facebook Messenger $0.05/convo Instagram $0.05/convo Campaign Emails $0.001/email Inbound Emails $0.02/email
$0.00
▼
SMS (US)0
0100,000 msgs
$0.025 / message → $0.00
Each SMS sent or received via your Round Infinity number — for appointment reminders, workflow notifications, OTPs, alerts, or outbound campaigns. Charged per message segment (160 characters). International rates vary. You may connect your own SMS gateway at no charge — in that case this line does not apply.
WhatsApp Messages0
0100,000 msgs
$0.030 / message → $0.00
Each WhatsApp message sent or received through the platform — for support conversations, notifications, campaigns, or AI-handled interactions. WhatsApp charges a per-message rate via the Round Infinity telephony integration. AI responses within WhatsApp conversations are additionally charged as Conversational AI Turns under AI Usage above.
Facebook Messenger0
050,000 convos
$0.050 / conversation → $0.00
All messages exchanged within a single 24-hour customer session on Facebook Messenger are grouped as one conversation unit. AI responses within the conversation are billed separately as Conversational AI Turns.
Instagram DMs0
050,000 convos
$0.050 / conversation → $0.00
All messages exchanged within a single 24-hour customer session on Instagram Direct are grouped as one conversation unit — whether initiated from a post, ad, story reply, or profile. AI responses are billed separately as Conversational AI Turns.
Campaign Emails0
01,000,000 emails
$0.001 / email → $0.00
Bulk outbound emails sent as part of marketing campaigns, drip sequences, or automated follow-ups using the platform's built-in email delivery. You can configure your own SMTP server if you like.
Inbound Emails (AI-processed)0
050,000 emails
$0.020 / email → $0.00
When a customer sends an email to your support or operations inbox, the platform's AI email bot reads the email, extracts intent, classifies the request type, pulls relevant customer context, and either auto-responds or routes it to the right team with a suggested response. Standard notification and process emails your system sends are always free.
🎥
Video
Video Calls $0.015/min Recordings $0.10/min
$0.00
▼
Video Call Minutes0
025,000 min
$0.015 / participant / min → $0.00
Charged per participant per minute for video call connectivity — for remote support sessions, virtual consultations, or field service video assist. A 10-minute call with 2 participants = 20 participant-minutes. If AI transcription or summary is needed, enable Call Recording which is billed separately.
Video Call Recordings0
010,000 min
$0.15 / min recorded → $0.00
When video call recording is enabled, the recorded video is stored and the audio is transcribed and summarised by AI. Includes storage of the recording file plus AI processing. Charged per recorded minute. Opt-in only — recordings are not made by default.
⚙️
Platform & Payments
API Calls $0.005/call Route Optimization $0.10/request Storage $1/GB Payment Links $0.10/link Portal Secure Updates $0.05/submission Tickets $0.01/each
$0.00
▼
REST API Calls0
01,000,000 calls
$0.005 / call → $0.00
Charged when external systems call the Round Infinity REST API to push or pull data — for CRM sync, ERP integration, or third-party automations. Internal platform calls (between Round Infinity modules) are always free. Only external API traffic from your systems or your customers' systems counts.
Route Optimizations0
05,000 requests
$0.10 / request → $0.00
Each time the platform calculates an optimised visit route for a field service employee across multiple job locations — factoring in real-time traffic, job priority, time windows, and travel time minimisation. Powered by a routing API (Google Maps Platform). One route calculation covering any number of stops = 1 request. Used by Field Service Operations workflows.
Additional Storage (GB)0
02,000 GB
$1.00 / GB / month → $0.00
Storage beyond your plan's included allocation — for documents, images, call recordings, contract files, knowledge base content, audit logs, etc. Each plan includes a storage allowance. If you exceed it, additional storage is charged per GB per month. You can review your current storage usage anytime in the Admin Console.
Payment Links Generated0
010,000 links
$0.10 / link → $0.00
Each secure, one-click payment link generated for a customer — for invoice payments, subscription renewals, service fee collection, or deposit requests. Links can be sent via SMS, WhatsApp, email, or embedded in the portal. Supports bulk upload for mass payment collection campaigns. Payment gateway processing fees (typically 2.9% + $0.30) apply separately and are collected by the payment gateway directly.
Portal User — Secure Record Update0
025,000 submissions
$0.050 / submission → $0.00
Charged when a Portal User completes and submits an existing record via a secure data-request link — for example, filling in KYC details, or updating address, banking or profile information. Raising a brand new request via the portal (e.g. submitting a support ticket or service request) is always free — this charge applies only to updates to existing records sent via a secure link.
Tickets Created0
0100,000 tickets
$0.010 / ticket → $0.00
Each support ticket, service request, or issue created on the platform — whether raised manually by an agent, submitted by a customer via the portal, or automatically generated by an AI agent or workflow trigger. The charge covers ticket storage, audit trail, SLA tracking, and notification processing. Tickets are at the centre of every customer operations workflow.
🤖 AI Usage
$0.00
📞 Voice
$0.00
💬 Messaging
$0.00
🎥 Video
$0.00
⚙️ Platform
$0.00
Estimate only  •  US rates  •  Excl. taxes & payment gateway fees  •  Process & notification emails are free
Estimated Monthly Balance Spend
$0.00
per month · top up $20 minimum
Get Started →