Simple & Clear Round Infinity Pricing


$24 per user per month


A "User" is defined as a Login ID created by you in the system for a user that is marked as "Enterprise User" (& not marked as "End Customer") in "User Type".

"End Customers" of your brand are charged based on the add-on pack specified below. "End Customers" can initiate new requests but they do not have access to "Round Infinity Desktop Console" & "Field Service Responsive Application", cannot have tasks assigned, cannot participate in workflows, cannot access reports & cannot update data.

Each User License Includes:


  • Access to all Round Infinity Product Features
  • Unlimited Round Infinity Custom Objects (also called RICO, Custom Ticket Forms, or Applications), Channels, Workflows, Campaigns & Reports.
  • 1 GB of storage
  • 1,000 new rows per month. Each conversation or request by your "End Customer" or "Enterprise User" or "REST API Push", from any channel, into any RICO, is considered one "New Row".
  • Send 100 SMS & 1,000 emails per month.
  • Standard Round Infinity email support on working days. Response time is 24 hours.
  • SSL security & daily data backups

For example: If you buy 10 Users Licenses, you can, by default, store 10GB of data in Round Infinity, push/input 10,000 New Rows per month in RICOs from any channels , send 1,000 SMS & 10,000 emails per month.

Add On Packages

These add-on packs can be purchased separately per your usage, using "Billing" page of your account.

  • End Customers Pack - Starts from $4 per "End Customer". But, this price drops drastically (all the way to 20 cents per "End Customer") based on the number of End Customers you choose to serve.
  • Additional New Rows Pack - $5 for a pack of additional 1,000 New Rows per month.
  • Additional SMS Pack - $10 for a pack of additional 1,000 SMS per month.
  • Additional Email Pack - $5 for a pack of additional 1,000 emails per month.
  • Additional Storage Pack - $2 for each addtional GB of storage.
  • Call Center Pack (Voice Inbound & Outbound) - Contact support@roundinfinity.com
  • OCR Pack (to extract text from images & documents) - Contact support@roundinfinity.com
  • Sentiment Analysis Pack - Contact support@roundinfinity.com