A. Choose Your Monthly Plan
Transparent pricing that grows with you. Scale seamlessly as your team expands.
Starter
Perfect for small teams
- Minimum 5 Enterprise Users
- $29 per Enterprise User Seat / month
- $0.20 per Active Self-Service User / month
- full platform access
- 40 GB storage included
Professional
Ideal for growing businesses
- Minimum 40 Enterprise Users
- $19 per Enterprise User Seat / month
- $0.15 per Active Self-Service User / month
- full platform access
- 400 GB storage included
Enterprise
For large organizations
- Minimum 100 Enterprise Users
- $12 per Enterprise User Seat / month
- $0.10 per Active Self-Service User / month
- full platform access
- 1 TB storage included
Understand what each type of user can access on the RoundInfinity platform.
Enterprise Users
Service agents, field staff, administrators, or power users who can access the Admin Console, Field Service App, Agent Workspace, and Self-Service Portal, based on their assigned roles and permissions. Enterprise Users are licensed as named users - if 25 seats are purchased, only 25 specific users can be configured and granted access under this category.
Self-Service Users
Self-Service Users are customers, suppliers, partners, or employees who only access the Self-Service Portal. They do not have access to the Admin Console, Field Service App, or the Agent Workspace. Self-Service Users are billed based on monthly active logins - if 500 users log in during a month, you are charged for 500 users, regardless of how many total users are registered or configured in the system.
Understand the applications included in the RoundInfinity platform.
Admin Console
A centralized interface for configuring custom business applications, custom reports, custom workflows, AI agents, custom integrations, communication channels, user settings, and security roles. It also offers access to business data, knowledge repositories, reports scheduler, and campaign management tools.
Self-Service Portal
The Mobile-Responsive Self-Service Portal allows users to manage workflow tasks, raise requests, access knowledge articles, book appointments, participate in live and group chats, view documents & service reports, track request status and pending payments, update their profile, and view personalized dashboards - all from a mobile-friendly interface.
Field Service App
A native Android and iOS Field Service App, complemented by a mobile-responsive web experience, designed to empower field staff with everything they need to complete service visits efficiently. Field teams can start and end visits, set reminders, add task notes, upload photos, capture customer signatures, and mark tasks as complete - all directly from the field.
Agent Workspace
An AI-powered mobile responsive omnichannel Agent Portal built for customer service teams to manage conversations and tickets across Email, WhatsApp, Live Chat, Phone, & SMS - all from a single interface. Agents can answer calls, respond contextually using customer history, update case statuses, add internal notes, set reminders, and collaborate with teammates in real time.
B. Pay Only When You Use It
The below services are billed using usage credits deducted from your pre-paid top-up balance, based on actual consumption. Charges apply only when an AI agent, automation, or channel is enabled and executed. A complimentary $5 usage credit is included with your free trial so you can explore these capabilities risk-free.
Omnichannel Intent Agent
Automatically understands customer intent across voice and digital channels - including calls, emails, WhatsApp, appointment bookings, payment collection, and live chat - and can also generate and personalize AI-driven messages for outbound campaigns and follow-ups.
Cost: $0.03 per AI interaction
Case-to-Article AI Agent
Usage: Allows agents to automatically generate structured, reusable knowledge articles from resolved customer support cases using AI.
Cost: $0.10 per article
Knowledge Indexing AI Agent
Usage: AI semantically indexes documents by meaning - not just keywords - enabling contextual retrieval, semantic search, and AI-ready knowledge access across workflows, agents, and automation.
Cost: $0.1 per document page indexed
Agent Assist AI Agent
Usage: Allows agents to get real-time AI suggestions for next-best actions, responses, and knowledge articles while handling live voice or text conversations.
Cost: $0.03 per AI suggestion
Contract Review AI Agent
Usage: When a service contract is uploaded, automatically checks the contract for risky clauses, inconsistencies, or missing clauses using LLM.
Cost: $0.10 per contract page
KYC AI Agent
Usage: Automatically validate KYC documents using AI-powered face liveness detection, US ID document validation, selfie-to-ID photo comparison, and user data extraction and verification from ID documents.
Cost: $0.40 per KYC
Expense Receipt AI Agent
Usage: Used when an employee chooses to auto-extract data from expense receipts, streamlining expense reporting.
Cost: $0.10 per expense receipt
Invoice Payable AI Agent
Usage: Automatically extract data from supplier invoices when uploaded or fetched from email, aiding in faster invoice payable processing.
Cost: $0.10 per invoice page
Voice Call Transcription AI Agent
Usage: Call Recording + Call Transcription + Sentiment Analysis + Call Summary - Used when voice calls are recorded and analyzed by AI for transcription, summarization, and sentiment analysis.
Cost: $0.20 per minute
Buy Phone Number For Call Center
Usage: Purchase phone numbers to establish a call center, receive inbound calls, make outbound calls, and send or receive SMS and WhatsApp messages.
Cost: $3 per phone number / per month for US (pricing varies by country)
Field Service Route Optimization
Usage: Optimizes the route for a field service employee based on multiple visit locations and current traffic conditions to minimize travel time.
Cost: $0.10 per route optimization request
Campaign Emails
Usage: Bulk emails sent as part of campaigns or sequences, including reminders, follow-ups, and outreach. You can choose to send emails using your own configured SMTP server.
Cost: $0.001 per email sent
Inbound Emails
Usage: Incoming emails are read by AI email bots to extract key information and trigger workflows. Optional AI capabilities can be enabled for intent understanding and automated responses.
Cost: $0.03 per email received
Process & Notification Emails
Usage: System-generated transactional emails such as alerts, approvals, status updates, and workflow notifications triggered by business processes.
Cost: Free
Usage: Send and receive WhatsApp messages for automated workflows, customer support, notifications, and campaigns. Messages can be triggered by customers or initiated by your business as part of service or operational flows.
Cost: $0.025 per WhatsApp message sent or received
Facebook Messenger
Usage: Engage customers on Facebook Messenger for customer support, inquiries, automated replies, and ticket-based conversations. All messages exchanged with a user within a 24-hour session are grouped together.
Cost: $0.05 per conversation (24-hour window)
Usage: Respond to Instagram DMs from posts, ads, or profile messages. Use automated replies, workflows, and ticketing to manage customer conversations efficiently. Messages exchanged within a 24-hour session are treated as a single conversation.
Cost: $0.05 per conversation (24-hour window)
Inbound Calls
Usage: Receive inbound voice calls from customers as part of support, service, surveys, or automated workflows. Inbound calls can be handled by agents or AI-powered Voice Bots.
Cost: Calls received on US local numbers: $0.02 per minute. Calls received on international local numbers: $0.04 per minute
Outbound Calls
Usage: Make outbound voice calls for customer engagement, reminders, surveys or automation flows. These outbound calls can be powered by Voice Bots.
Cost: US domestic calls using a US number: $0.04 per minute. Domestic calls within other countries using local numbers: $0.09 per minute.
SMS
Usage: Send or receive SMS messages as part of automated workflows, notifications, OTPs, alerts, and outbound campaigns.
Cost: US SMS: $0.02 per message, International SMS: $0.06 per message.
Video Calls
Usage: Video calls can be used for remote support, virtual meetings, or customer service.
Cost: $0.01 per participant per minute
Video Call Recordings
Usage: Used when a video call is recorded for future reference, compliance, or audit purposes.
Cost: $0.10 per minute
Walk-Ins
Usage: Used to generate queue tokens for managing customer flow in service counters or appointment-based systems.
Cost: $0.02 per queue token generated
REST API Access
Usage: REST APIs can be used to push or pull data from the platform for integrations, automations, or external system access.
Cost: $0.02 per REST API call
Additional Storage
Usage: Add extra storage beyond your plan's included limits.
Cost: $1 per additional GB / per month
Payment Links
Usage: Easily collect payments by generating secure, one-click payment links for invoices, subscriptions, service fees, and on-demand payments, with built-in support for bulk uploads to generate and distribute payment links at scale for mass payment collection.
Cost: $0.20 per payment link generated + Payment gateway fees are charged directly by Stripe based on your Stripe account and payment method.