Pricing

Pricing built around what you use.

Choose the people who need to work in Round Infinity, then pay for AI, communications, and platform activity as it happens. We turn that mix into one clear quote for your business.

Your quote has three parts
A
Platform subscriptionNamed users and the operations you enable
B
Pay only when you use itOnly the services your operation consumes
C
Optional servicesSupport, implementation, and specialist help

How pricing works

There are no preset product tiers. Your quote reflects your user mix, expected consumption, billing cycle, and any services you choose.

A. Platform subscription

Select the operations or use cases you want to enable, then select the number of Workflow and Admin Users you need. Round Infinity determines the Product Use Case pricing based on the selected scope. Workflow Users start at a minimum of five.

B. Pay only when you use it

AI, communications, portal activity, and other metered services are deducted only when used.

C. Optional services

Choose implementation, professional services, or 24x7 P1 emergency support based on your rollout.

After understanding your requirements, we provide a customer-specific quote with the applicable unit rates, assumptions, billing cycle, and validity period.
A. Platform subscription

Pay for the access your team needs.

Named Workflow and Admin Users, together with the operations or use cases you enable, form the recurring platform subscription. Round Infinity determines the Product Use Case pricing from the selected scope. External portal access is measured separately by monthly activity, not by the number of people you register.

Consumption based

Monthly Active Portal Users

Customers, partners, suppliers, and contractors

Register as many external portal users as you need for free. A user counts as monthly active only when that unique person logs in during the month. There is no minimum commitment.

  • Self-service portal access
  • Requests, status, documents, appointments, and payments
  • Charged from the usage balance only in active months
Paid named user

Workflow Users

Agents, employees, field staff, and supervisors

People who execute day-to-day work and update records assigned to them through workflow tasks. The subscription starts with a minimum of five Workflow Users.

  • Agent Workspace
  • Field Service App
  • Workflow tasks and assigned records
Paid named user

Admin Users

Administrators and managers

People who configure and govern the platform, with access to all applications and organization-level data permitted by their role.

  • Admin Console and all applications
  • AI agents, workflows, roles, and reports
  • Integrations, APIs, and platform controls
Storage included with the subscriptionEvery organization includes a 20 GB base, plus 2 GB for each paid Workflow or Admin User. Only storage above that calculated allowance is usage based.
B. Pay only when you use it

A balance that follows real consumption.

Usage charges are deducted from a prepaid top-up balance when a metered action is completed. The quote sets out the applicable rates; the Admin Console shows how the balance is being used.

Top up
→
Use a service
→
Deduct actual usage

AI usage

Text conversations, document intelligence, verification, and knowledge work

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Conversational AI turnsOne customer text message understood and answered by AI. Voice calls are measured separately by minute.
Invoice and receipt extractionEach page processed to extract structured fields, including multilingual OCR and English translation.
Contract analysisEach contract page reviewed for clauses, risks, gaps, and inconsistent terms.
KYC verificationOne identity verification covering document extraction, liveness, field validation, and sanctions screening.
Knowledge indexingEach uploaded knowledge page prepared for semantic search. Re-indexing occurs when content changes.
Knowledge searchEach query that retrieves relevant knowledge and composes a contextual answer.
Content generationEach case-to-article or blog draft generated from the source material and configured instructions.

Voice and phone

Numbers, connected minutes, AI voice handling, and recordings

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Phone numbersEach dedicated business number rented and assigned to your account.
Inbound call minutesEach connected inbound minute, whether handled by an agent, AI voice bot, or IVR.
Outbound call minutesEach connected outbound minute for collections, reminders, surveys, or outreach.
Voice AI bot minutesMinutes during which AI actively listens, reasons, and responds. Telephony minutes also apply.
Recording and transcriptionEach recorded minute processed into transcript, summary, action items, and classification.

Messaging and email

SMS, WhatsApp, social messaging, campaigns, and AI-processed email

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SMSEach message segment sent or received through a Round Infinity number. Bring-your-own gateways may be supported.
WhatsAppEach message sent or received. AI replies also count as conversational AI turns.
Facebook and InstagramMessages grouped into channel conversation units; AI replies are measured separately.
Campaign emailsBulk outbound emails delivered through the platform for campaigns and automated follow-ups.
AI-processed inbound emailsEmails read, classified, enriched with context, and answered or routed by AI.

Video

Connected participant minutes and optional recorded sessions

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Video call minutesMeasured per participant per minute for support, consultation, or field-assist sessions.
Video recordingsEach recorded minute stored, transcribed, and summarized when recording is enabled.

Platform and payments

Portal activity, external APIs, routing, storage, payments, and tickets

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Monthly Active Portal Users: registration is unlimited and free. A unique portal user is counted only in a month when they log in, with no minimum MAU commitment.
Monthly Active Portal UsersEach unique registered portal user who logs in at least once during the month.
REST API callsExternal systems pushing or pulling data. Calls between Round Infinity modules are not counted.
Route optimizationsEach optimized field-service route calculation, regardless of the number of stops.
Additional storageStorage used above the organization base plus the per-paid-user allowance.
Payment linksEach secure payment link generated. Payment-gateway processing charges apply separately.
Secure record updatesEach existing record submitted through a secure data-request link. Raising a new request through the portal is free.
Tickets createdEach ticket or service request created by a person, portal submission, AI agent, or workflow.
C. Optional services

Add help where your rollout needs it.

Optional services are scoped separately and shown clearly in your quote.

24x7 P1 emergency support

Round-the-clock response for valid critical production incidents. Standard support continues for lower-severity requests.

Implementation and setup

Configuration, workflow setup, testing support, training, go-live preparation, and initial hypercare within an agreed scope.

Professional services

Specialist help for approved changes or work beyond the agreed implementation scope.

Your pricing

Get a quote configured around your operation.

Tell us about your users, workflows, channels, and expected usage. We will prepare a clear quote and can walk you through every assumption.

Request a quote
Published information explains how pricing is structured. Final rates, billing terms, included services, and quote validity are provided in the customer-specific quotation.