Monthly Cost
Monthly cost is decided based on the plan you select below.
Basic
$100/month
- 10 Enterprise Users
- 200 Self-Service Users
- 30GB Storage
Starter
$200/month
- 25 Enterprise Users
- 500 Self-Service Users
- 75GB Storage
Growth
$300/month
- 40 Enterprise Users
- 1,000 Self-Service Users
- 150GB Storage
Professional
$500/month
- 70 Enterprise Users
- 2,000 Self-Service Users
- 300GB Storage
Scale
$700/month
- 100 Enterprise Users
- 3,000 Self-Service Users
- 500GB Storage
Enterprise
Custom
- Custom Enterprise Users
- Custom Self-Service Users
- Custom Storage
Understand what each type of user can access on the RoundInfinity platform.
Enterprise Users
Service agents, field staff, administrators, or power users who can access the Management Console, Field Service App, Agent App, and the Mobile-Responsive Self-Service Portal, based on their assigned roles and permissions. Enterprise Users are licensed as named users - if 25 seats are purchased, only 25 specific users can be configured and granted access under this category.
Self-Service Users
Customers, suppliers, partners, or employees who can only access the Mobile-Responsive Self-Service Portal. They do not have access to the Management Console, Field Service App, or Agent App. Self-Service Users are licensed based on monthly active logins - if 500 self-service users are purchased, up to 500 unique users can log in each month, while any number of self-service users can be registered or configured in the system.
Management Console
A centralized interface for configuring custom business applications, custom reports, custom workflows, AI agents, custom integrations, communication channels, user settings, and security roles. It offers access to business data, knowledge repositories, reports scheduler, and campaign management tools.
Self-Service Portal
The Mobile-Responsive Self-Service Portal allows users to manage workflow tasks, raise requests, access knowledge articles, book appointments, participate in live and group chats, view documents & service reports, track request status and pending payments, update their profile, and view personalized dashboards - all from a mobile-friendly interface.
Field Service App
A mobile-responsive Field Service App designed to empower field staff with everything they need to complete service visits efficiently. Field staff can start and end visits, set reminders, add task notes, upload photos, capture customer signatures, and mark tasks as complete - all directly from the field.
Agent App
An omnichannel Agent App built for customer service teams to manage conversations and tickets across Email, WhatsApp, Live Chat, Phone, & SMS - all from a single interface. Agents can answer calls, respond contextually using customer history, update case statuses, add internal notes, set reminders, and collaborate with teammates in real time.
Optional Usage Based Services
These services are billed against your top-up balance based on actual usage. There are no charges unless you enable and use them. A complimentary $5 top-up balance is included when you register for the free trial.
Intent Understanding Using AI
Usage: Understand the intent behind customer requests using AI and automate responses. This can be applied to customer calls, emails, WhatsApp messages, or appointment bookings, enabling efficient and intelligent automation.
Cost: $0.03 per call or email message or WhatsApp message or AI booked appointment
KYC Validation Using AI
Usage: Automatically validate KYC documents using AI-powered face liveness detection, US ID document validation, selfie-to-ID photo comparison, and user data extraction and verification from ID documents.
Cost: $0.40 per KYC
Expense Receipt Extraction Using AI
Usage: Used when an employee chooses to auto-extract data from expense receipts, streamlining expense reporting.
Cost: $0.10 per expense receipt
Invoice Payable Extraction Using AI
Usage: Automatically extract data from supplier invoices when uploaded or fetched from email, aiding in faster invoice payable processing.
Cost: $0.10 per invoice page
Buy Phone Number For Call Center
Usage: Phone numbers can be purchased to establish a call center, send WhatsApp & SMS messages.
Cost: $2 per month for US numbers (pricing varies by country)
Field Service Route Optimization
Usage: Optimizes the route for a field service employee based on multiple visit locations and current traffic conditions to minimize travel time.
Cost: $0.03 per route optimization request
Usage: Emails can be sent or received as part of workflows, campaigns, alerts, or user interactions. Emails are sent using your configured SMTP server.
Cost: $0.001 per email sent or received
Usage: WhatsApp messages can be used for automated workflows, customer interactions, and campaigns. Messages exchanged within 24 hours from the start of a conversation session are treated as one chargeable unit.
Cost: $0.10 per WhatsApp message sent or received
Inbound Calls
Usage: Receive inbound voice calls as part of support, sales, or workflow automation. These inbound calls can be powered by IVR & Voice Bots.
Cost: $0.07 per minute
Outbound Calls
Usage: Make outbound voice calls for customer engagement, reminders, surveys or automation flows. These outbound calls can be powered by Voice Bots.
Cost: $0.09 per minute
SMS
Usage: Send or receive SMS messages as part of user workflows, notifications, or campaigns.
Cost: $0.01 per SMS sent or received
Voice Call Recording + Transcription + Sentiment Analysis + Summary
Usage: Used when voice calls are recorded and analyzed by AI for transcription, summarization, and sentiment analysis.
Cost: $0.20 per minute
Video Calls
Usage: Video calls can be used for remote support, virtual meetings, or customer service.
Cost: $0.01 per participant per minute
Video Call Recordings
Usage: Used when a video call is recorded for future reference, compliance, or audit purposes.
Cost: $0.10 per minute
Queue Management
Usage: Used to generate queue tokens for managing customer flow in service counters or appointment-based systems.
Cost: $0.02 per queue token generated
REST API Access
Usage: REST APIs can be used to push or pull data from the platform for integrations, automations, or external system access.
Cost: $0.01 per REST API call
Search / Query a Document or Report Using AI
Usage: Use natural language queries to search within knowledge documents or BI reports and get AI-powered answers and summaries.
Cost: $0.05 per query
Payment Links
Usage: Easily collect payments by generating secure, one-click payment links for your customers.
Cost: $0.10 per payment link generated + Stripe payment gateway charges (e.g., Stripe US: 3%)