Service Journeys - Personalized. Automated. End-to-End.
RoundInfinity is a workflow-based, fully customizable, AI-powered Service Experience & Automation Platform that gives brands complete control over their service journeys. With customizable apps, dynamic workflows, self-service portals, and omnichannel engagement, brands can seamlessly design and optimize end-to-end service experiences tailored to their needs.
Embedded AI agents leverage Customer 360 insights and real-time contextual data to enable intelligent automation, faster issue resolution, and proactive support. Deliver personalized, frictionless, and scalable service experiences that enhance customer satisfaction, drive loyalty, and accelerate business growth.
50%
Fewer Tickets
40%
Faster Resolution
25%
Lesser Costs
90%
Higher Satisfaction
The World's Most Complete Service Experience & Automation Platform
Deliver Intelligent, End-to-End Service Experiences - Customized with Workflows. Powered by Generative AI.
500+
Customers Served
7+
Countries Presence
$20M+
Automation Savings for Clients
Features
Custom Apps & Workflows
Build tailored applications and automated workflows to streamline service processes.
Messaging & Live Chat
Provide AI-powered support via email, chat, WhatsApp, SMS, and more, with smart, contextual routing.
Call Center
Automate call center with AI-driven voice automation and smart routing to agents.
Engage with customers on WhatsApp for seamless support and AI-powered resolutions.
Self-Service Portal
Enable customers to raise, track and manage requests easily from any device.
AI Agents
Automate 70%+ of interactions with AI agents powered by contextual business data.
Help Center
Empower users with a AI-powered knowledge base, FAQs, and self-service solutions.
Ticketing & SLA
Effortlessly track, assign, prioritize, escalate and resolve customer tickets.
Routing, Workflows & Alerts
Automatically assign tickets, execute multi-step workflows, and send alerts at each step.
Appointments
Enable seamless scheduling, availability management, and routing for appointments.
Field Service
Supercharge your field service delivery with tailored AI-powered field workflows.
Outbound Engagement
Automate multi-channel outreach for marketing, follow-ups, and customer engagement.
Employee Collaboration
Enhance teamwork with internal messaging, task assignments, and shared workspaces.
Employee Workflows
Streamline employee requests and approvals with customized workflows and reports..
Call Transcriptions
Use AI to capture, analyze, and enhance customer interactions with call transcripts.
Voice of Customer
Collect feedback with customizable surveys and get AI-driven insights.
Documents Generation
Automatically generate essential documents like service reports, quotes, and more.
Quality Assurance
Monitor and improve service quality with AI-powered performance tracking.
Reminders
Automate reminders for appointments, tasks, and follow-ups to boost efficiency.
Agent Workspace
Empower agents with an AI-driven unified workspace for seamless multi-channel support.
Customer 360
Gain deep customer insights with a 360-degree view of interactions.
Payments Collection
Streamline and automate service payment processing for faster transactions.
Know Your Customer
AI-powered secure identity verification with automated workflows.
Integrations
Seamlessly connect with third-party applications and internal business systems.
Analytics & Reporting
Unlock actionable insights with real-time custom dashboards and performance reports.
Sales
Track leads and opportunities, auto-generate documents, seamlessly integrated with service.
Counter Queue
Reduce wait times and enhance service efficiency with smart queuing & token management.