Resolve routine requests immediately
Answer policy questions and complete eligible HR, IT, access, asset, and workplace actions without queueing.
For CHROs, CIOs, HR operations, and enterprise service leaders
Employee Service Automation
Give every employee one place to get answers, complete requests, and track what happens next.
Round Infinity connects onboarding, HR service, IT support, access, approvals, workplace requests, assets, policy, and employee communication in one AI-enabled service operation.
HR operationsIT service managementEnterprise shared services
Who gets the value
Employees with instant service
HR and IT teams with less volume
Leaders with service visibility
Department impact
What employee-service teams gain.
The operating model improves employee experience while reducing repetitive work and giving HR, IT, and workplace teams one controlled service layer.
Make onboarding predictable
Coordinate documents, provisioning, equipment, training, approvals, and reminders around each joining date.
Improve service ownership and compliance
Keep every request, approval, SLA, acknowledgement, and decision visible and auditable across functions.
One connected operating flow
The employee-service flow, from request or life event to completed action.
Each step shows the departmental work, what Round Infinity automates, and the platform capabilities carrying context, controls, and ownership across the process.
1
Recognize the Employee and Need
Portal, chat, messaging, email, and voice requests identify employee, location, role, lifecycle event, intent, and urgency.
Employee portal · Omnichannel AI · HR profile
2
Check Knowledge, Policy, and Entitlement
AI uses approved policies, role, geography, access, benefits, asset, and service rules to determine the correct response.
Knowledge AI · Identity · Entitlement rules
3
Complete the Eligible Action
Answer questions or update connected HR, IT, identity, payroll, asset, workplace, and learning systems where configured.
Execution engine · Enterprise integrations
4
Route Approval or Specialist Work
Send exceptions to the right HR, IT, manager, payroll, security, legal, or workplace owner with complete context and SLA.
Approvals · Case management · Escalation
5
Confirm, Record, and Improve
Notify the employee, close the request, retain evidence, and update demand, service quality, onboarding, and bottleneck analytics.
Notifications · Audit trail · Analytics
Platform capabilities working across the complete flow
Employee self-service portal
HR and IT knowledge AI
Identity and entitlement
Approval and case workflows
Enterprise system integration
Employee-service dashboards
Purpose-built AI agents
The AI agents, engines, and copilots that complete employee service automation work.
Each agent works inside configured permissions, policies, confidence thresholds, human-review rules, and one traceable operating record.
Employee Service AI Agent
Answers questions and completes configured HR, IT, workplace, and access requests.
Onboarding Orchestration Agent
Coordinates documents, provisioning, equipment, training, approvals, and joining readiness.
IT Support AI Agent
Resolves routine access, password, software, device, and connectivity requests.
Approval Coordination Agent
Routes manager and functional approvals with context and escalates delayed decisions.
Asset Lifecycle Agent
Manages requests, allocation, acknowledgement, return, and decommissioning of employee assets.
Employee Compliance Agent
Tracks agreements, policy acknowledgements, training, attestations, and required evidence.
See employee service automation running with your systems and controls.
We will map the current flow, exceptions, owners, policies, data, and desired outcomes, then show the configured operation end to end.
Book a focused walkthrough