One customer journey
Let customers discover, buy, collect, return, or continue a purchase across digital, store, assisted, pickup, and delivery channels.
For retail, ecommerce, store, merchandising, fulfillment, and customer operations leaders
Online & In-Store Sales
Give every customer one buying journey across online, in-store, pickup, delivery, and assisted sales.
Round Infinity connects customers, products, pricing, promotions, inventory, orders, payments, fulfillment, returns, loyalty, and service so every channel works from the same operational context.
Online commerceStores and assisted salesFulfillment and customer service
Who gets the value
Customers with one continuous journey
Teams with accurate product and order context
Leaders with channel-wide visibility
Business impact
What commerce teams gain.
Every channel can sell, fulfill, serve, and recover the customer journey using the same customer, inventory, price, order, and payment context.
Promise what you can fulfill
Use shared inventory, availability, location, price, promotion, and delivery context before confirming the order.
Recover more sales and loyalty
Respond to abandoned journeys, payment issues, fulfillment exceptions, returns, and service needs before the customer is lost.
One connected commerce flow
From product discovery to purchase, fulfillment, return, and continued relationship.
Online, in-store, assisted, pickup, delivery, and service interactions advance the same customer and order record instead of creating disconnected journeys.
1
Unify Product and Customer Context
Connect catalog, content, customer profiles, consent, loyalty, pricing, promotions, locations, inventory, and channel eligibility.
Customer 360 · Product data · Pricing rules
2
Guide Discovery and Assisted Selling
Help customers and associates find products, compare options, check availability, build baskets, and continue prior interactions.
Commerce AI · Store workspace · Messaging
3
Promise Inventory and Fulfillment
Select the right source, reserve stock, confirm pickup or delivery options, and route shortages or substitutions for action.
Inventory · Order routing · Fulfillment rules
4
Take Payment and Complete the Order
Apply promotions and tax, authorize payment, protect higher-risk transactions, create the order, and coordinate pickup, shipment, or delivery.
Payments · Fraud controls · Order management
5
Serve, Return, and Retain
Provide order status, resolve exceptions, manage exchanges and returns across channels, update loyalty, and trigger the next relevant action.
Returns · Customer service · Loyalty
Platform capabilities working across every sales channel
Customer, product, and loyalty 360
Unified pricing and promotions
Inventory and availability integration
Order, pickup, delivery, and store workflows
Payments, returns, and exception handling
Commerce and customer dashboards
Purpose-built AI agents
Agents coordinate the buying journey while your teams control products, promises, payments, and exceptions.
Each agent follows configured catalog, price, inventory, fulfillment, payment, fraud, return, communication, and human-review rules.
Product Discovery Agent
Understands intent and recommends eligible products using customer, catalog, price, promotion, availability, and preference context.
Assisted Sales Agent
Gives store and service teams a complete customer journey with next-best actions, availability, alternatives, and offers.
Inventory Promise Agent
Checks availability, reserves the right stock, chooses a source, and routes shortages, transfers, or substitutions.
Order and Fulfillment Agent
Creates and routes orders, coordinates pickup or delivery, tracks progress, and resolves fulfillment exceptions.
Payment and Risk Agent
Applies price and promotion rules, supports approved payment methods, and routes fraud or authorization exceptions.
Returns and Service Agent
Answers order questions, manages eligible returns and exchanges, updates loyalty, and protects the customer relationship.
See online and in-store sales working as one connected commerce operation.
We will map your channels, customer journeys, catalog, pricing, inventory, payments, fulfillment, returns, service, systems, and controls.
Book a focused walkthrough