Resolve customer and employee requests end to end, on every channel, without growing queues.
One service operation for customers and employees: omnichannel intake, cases, knowledge, self-service portals, AI agents that complete the action, and SLAs your teams control.
Each step shows what the AI agents do, the applications your team works in, the workflows that keep it controlled and what you track. People approve what matters; everything lands in one audit trail.
Customer or employee, history, entitlement and intent on any channel.
Service AI AgentUnderstands customer and employee requests on chat, email, WhatsApp and voice, and completes eligible actions such as refunds, bookings, access requests and updates through connected systems.
Omnichannel InboxEmail, chat, WhatsApp, social, voice and web forms in one queue.
Knowledge and portal journeys resolve routine requests instantly.
Knowledge Resolution AI AgentAnswers questions from approved knowledge with sources, and drafts new articles from resolved cases where answers are missing.
Knowledge BaseArticles, policies and answers for people and AI.
Self-service PortalsBranded portals for customers and employees to request and track.
Refunds, bookings, access, updates and documents done in connected systems.
IT Support AI AgentTroubleshoots common IT issues in conversation, performs password resets and access requests through approved actions, and escalates with diagnostics.
Email Triage AI AgentReads incoming emails and attachments, classifies intent, priority and sentiment, extracts key details, and creates or updates the right case.
Service CatalogRequest types for HR, IT, facilities and customer services.
Complaint and escalationClassify, route, resolve and confirm within SLA.
Refund, return and goodwillWithin policy limits and approvals.
Access and asset requestsApprove, fulfil and record.
Employee onboarding and offboardingAccounts, assets, access and policies.
Approvals and specialist work with full context and SLA.
Agent Assist CopilotSummarizes the conversation and history for staff, suggests replies and next steps from knowledge, and fills case fields automatically.
Case ManagementCases, tasks, SLAs, escalations and ownership.
Agent WorkspaceOne screen with the person, history and next best action.
Outcome confirmed, quality scored and knowledge updated.
Service Quality AI AgentReviews every conversation for resolution, policy and tone, scores quality, and identifies coaching themes and knowledge gaps.
Feedback and survey follow-upDetractors called back automatically.
Each use case is one line on your quote. Users are licensed once across all of them.
Industry packs add sector-specific applications, AI agents and reports on top of this use case.
Every use case runs on one platform, with one data model, one set of users and one audit trail.
Price it with your company size, users and usage in two minutes, or book a walkthrough on your own process.