Your Customers Get Faster Service. Your Workshop Runs Without the Chaos.
Managing a dealership or service network means coordinating inbound calls, workshop bays, technician teams, parts inventory, repair approvals, and customer communication — all simultaneously. Round Infinity connects every step of the service lifecycle on one platform so your advisors spend less time on admin and more time delivering a service experience customers come back for.
Car Dealer Groups
EV Service Centers
Truck & Commercial Vehicle Networks
Multi-Brand Workshop Chains
OEM Authorized Service Networks
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How Round Infinity AI & automation works for Automotive Dealers & Service Networks:
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AI-Powered Service Intake — Voice bot and chatbot handle inbound service calls and WhatsApp messages, gather vehicle details and issue descriptions, and book appointments automatically
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Digital Job Cards & Inspection Reports — Vehicle check-in triggers a digital inspection workflow; photos, condition notes, and customer confirmation captured before any work begins
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Repair Estimate & Customer Approval — Service advisor generates repair estimate from the job card; customer receives estimate via WhatsApp and approves or queries without calling the dealership
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Parts Request & Inventory Management — Required parts checked against live inventory; if unavailable, supplier request triggered automatically with estimated arrival and job rescheduling
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Live Service Updates to Customer — Automated WhatsApp updates at each stage — job started, parts ordered, repair complete, ready for pickup — without any manual messaging
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Invoice, Payment & Feedback — Invoice auto-generated on job closure; payment link sent via WhatsApp; delivery slot scheduled; warranty record updated; feedback captured automatically
60%
Faster Workshop Turnaround Time
70%
Reduction in Inbound Service Status Calls
50%
Less Time Spent on Manual Job Card & Estimate Admin
The Complete Vehicle Service Journey — Automated End to End
Every step from the first customer call to vehicle handover and post-service feedback — tracked, communicated, and closed without manual effort.
Service Request & Appointment Booking
1
Customer raises a service request — via inbound phone call, WhatsApp message, or self-service portal; request received at any time of day without requiring a service advisor to be available.
2
AI agent gathers vehicle details and issue description — vehicle registration, make, model, odometer reading, and a description of the problem or service type captured through a structured conversation via voice or chat.
3
Service appointment booked automatically — available slots presented to the customer based on workshop capacity and advisor availability; appointment confirmed with date, time, and drop-off instructions sent via WhatsApp.
4
Appointment reminder sent the day before — automated WhatsApp message confirms the slot, provides workshop address and contact details, and reminds the customer of any documents or items to bring.
Vehicle Check-In & Inspection
5
Vehicle received at the workshop — service advisor checks in the vehicle against the appointment; digital job card created automatically with all pre-captured customer and vehicle details pre-filled.
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Pre-inspection report created with photos — technician or advisor photographs the vehicle exterior, existing damage, fuel level, and odometer; all images uploaded to the job card and customer receives an acknowledgment with the inspection record.
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Customer signs off on vehicle condition digitally — pre-service inspection confirmed by the customer via mobile or portal before work begins; signed record stored against the job for dispute prevention.
Estimate, Approval & Job Assignment
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Service advisor generates a repair estimate — itemized estimate created from the job card covering labor, parts, consumables, and any additional work identified during inspection; pricing pulled from the service rate card automatically.
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Customer approval workflow triggered — estimate sent to the customer via WhatsApp with a clear breakdown; customer can approve, partially approve, or raise a query directly from their phone without needing to call the workshop.
10
Approval received and job activated — once customer approves, the job card is marked active and assigned to the technician team; workshop bay allocation updated and job appears on the technician dashboard.
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Repair job assigned to technician team — job distributed to the appropriate technician based on skill and availability; technician receives full job details on the mobile app including vehicle history, customer notes, and approved scope of work.
Parts & Repair Execution
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Parts requested from inventory or supplier — required parts checked against live inventory; available parts allocated to the job immediately; unavailable parts trigger a supplier purchase request automatically with expected delivery date communicated to the advisor.
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Customer notified of any parts delays — if parts need to be ordered and the job timeline changes, an automated WhatsApp message updates the customer with the revised completion date; no manual follow-up required.
14
Repair work in progress — live updates sent to customer — automated status messages sent at key milestones: job started, major repair completed, quality check in progress; customer always knows where their vehicle is in the process without calling.
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Parts used recorded against job card — technician logs every part consumed from the mobile app; inventory updated in real time; parts cost added to the job invoice automatically.
Completion, Payment & Delivery
16
Repair completed and quality check done — technician marks job complete; quality inspection checklist completed and signed off by the service supervisor before the vehicle is cleared for handover.
17
Customer notified that vehicle is ready — automated WhatsApp message sent when quality check passes; customer informed that vehicle is ready for collection and given the option to confirm pickup time or schedule delivery.
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Invoice generated automatically on job closure — final invoice created with all labor, parts, consumables, taxes, and any approved additions; sent to customer via WhatsApp and email with itemized breakdown.
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Payment collected — customer pays via the payment link in the WhatsApp message, at the service desk, or through the portal; receipt generated and delivered instantly; accounts updated in real time.
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Vehicle delivery scheduled — if home delivery is offered, a delivery slot is booked and the field team dispatched with GPS tracking; customer receives live location of vehicle in transit.
Post-Service & Relationship
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Customer feedback captured automatically — satisfaction survey sent via WhatsApp within 24 hours of vehicle handover; CSI score recorded against the service advisor and workshop location; low scores escalated to the service manager immediately.
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Warranty records updated — parts replaced, repairs performed, and service history added to the vehicle's warranty and service record automatically; available to the customer and dealer at any future visit.
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Next service reminder scheduled — based on service type and mileage, the system calculates the next recommended service date and schedules an automated reminder campaign to re-engage the customer before the due date.
Stop Losing Customers to Missed Calls and Manual Follow-Ups
Let AI handle service intake, appointment booking, and customer updates while your team focuses on quality repairs and customer relationships.
📞 AI Voice Bot & Chatbot for Service Intake
- Answer inbound service calls 24/7 without a service advisor
- Collect vehicle registration, issue description, and service type via voice or chat
- Book and confirm appointments automatically with workshop calendar sync
- Handle service status queries without tying up your front desk
- Route complex queries and complaints to human advisors with full context
📱 Customer Self-Service Portal
- Book service appointments and track real-time repair status
- View and approve repair estimates from any device
- Access full service history, invoices, and warranty records
- Make payments and download receipts online
- Submit warranty claims and track resolution status
💬 Automated Customer Communication
- Appointment reminders and drop-off instructions via WhatsApp
- Repair estimate sent with one-tap approval link
- Live job status updates at every key milestone
- Ready-for-pickup notification with payment link
- Post-service feedback survey and next-service reminder
Every Operation Your Dealership Runs — Automated
From workshop floor to front desk, parts store to finance team — one connected platform covering every workflow in your service operation.
📋 Digital Job Cards & Workshop Management
- Job card creation pre-filled from appointment data
- Bay allocation and technician assignment management
- Workshop capacity and throughput dashboards
- Job stage tracking from check-in to handover
- Quality inspection checklists on mobile
📦 Parts & Inventory Management
- Real-time parts availability check on job card creation
- Automatic supplier purchase request for out-of-stock parts
- Parts issued to job tracked and deducted from inventory
- Low-stock alerts and reorder workflow automation
- Parts cost auto-added to job invoice on closure
💳 Invoicing, Payments & Collections
- Auto-generated invoice on job closure with full line items
- Payment link delivery via WhatsApp for instant collection
- Support for advance payments, deposits, and part-payments
- Overdue payment reminders for fleet and corporate accounts
- Revenue and collection analytics by workshop and advisor
📄 Warranty Management
- Vehicle and warranty registration at point of sale
- Warranty eligibility check on every service request
- Digital warranty claim submission and tracking
- AI-assisted claim review against warranty policy terms
- Warranty service history updated automatically per job
🕑 Service Campaigns & Proactive Outreach
- Automated service-due reminders by mileage or date
- AMC renewal campaigns via WhatsApp and outbound calls
- Recall notification workflows with appointment booking
- Seasonal service offer campaigns by vehicle segment
- Lapsed customer win-back campaign automation
📊 Service Performance Dashboards
- Workshop throughput, bay utilization, and job aging reports
- Technician productivity and efficiency analytics
- Customer satisfaction scores by advisor, location, and job type
- Parts availability, supplier lead time, and cost tracking
- First-time fix rate and repeat repair monitoring
Why Round Infinity Fits Automotive Dealers & Service Networks
Running a dealership service operation means coordinating customers, advisors, technicians, parts teams, and finance — all in real time. Round Infinity connects every stakeholder on one platform.
🚘 Purpose-Built for Automotive Service
- Car dealer groups — multi-location workshop management, centralized dashboards
- EV service centers — battery diagnostic workflows, specialized job card templates, OTA update tracking
- Commercial vehicle networks — fleet account management, priority SLA handling, multi-vehicle job scheduling
💬 WhatsApp-First Customer Experience
- Customers book, approve estimates, pay, and give feedback — all on WhatsApp
- No app download required for any customer interaction
- AI handles routine status queries 24/7 without advisor involvement
- Every customer conversation logged and linked to the job card
⚙️ Connected From Intake to Invoice
- Single platform from first customer contact to job closure and feedback
- No data re-entry between booking, job card, estimate, and invoice
- Parts, labor, and payments all linked to the same job record
- Scales from a single workshop to a 100-location dealer network
Build Custom Automotive Applications — No Coding Required
- Fleet & Corporate Account Service Portals
- Vehicle Recall Management & Notification Workflows
- EV Charging Service & Battery Health Tracking
- Extended Warranty Program Management
- Insurance Claim Coordination Workflows
- Roadside Assistance Request & Dispatch Automation
- Service Package & AMC Subscription Management
- Multi-Location Parts Distribution Workflows
- Technician Certification & Training Tracking
- Customer Retention & Loyalty Campaign Automation
Deliver a Service Experience That Brings Customers Back Every Time.
Your customers get instant responses, real-time updates, and a professional service experience from first call to vehicle handover.
Your advisors spend less time on phone calls and manual admin, and more time managing relationships.
Your workshop runs faster, with fewer delays, fewer missed approvals, and better visibility across every job.