Healthcare & Patient Services

Less Admin.
More Patient Care.

Round Infinity automates every step of the patient journey — from first inquiry to follow-up care — so your clinical teams focus on patients, not paperwork.

Hospital Chains Diagnostic Labs Multi-Clinic Groups Home Healthcare Specialty Care Centers
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Healthcare Network Patient Service Automation
60%
Reduction in Front Desk Workload
70%
Fewer No-Shows with Smart Reminders
50%
Faster Insurance Pre-Authorization

One Platform Across the Entire Care Journey

No data re-entry. No coordination gaps. Every stakeholder — patients, clinicians, labs, and insurers — connected on one system.

📞
AI-Powered Patient Intake & Booking
  • Voice bot and WhatsApp assistant handle inquiries 24/7 — no front desk needed after hours
  • Appointment booking, rescheduling, and reminders fully automated across channels
  • Digital pre-visit forms, consent, and ID collection — zero paper at the counter
🧪
In-Clinic Operations & Diagnostics
  • Digital queue and token management with live wait-time updates on WhatsApp
  • Lab orders triggered automatically from the consultation record
  • Results delivered to patient and flagged to treating doctor instantly on upload
💳
Insurance, Billing & Follow-Up
  • Pre-authorization requests auto-generated and submitted with supporting docs
  • Invoice raised on consultation closure; payment link sent via WhatsApp
  • Post-discharge care instructions, medication reminders, and follow-up scheduling automated

The Automated Patient Journey

Every touchpoint handled, tracked, and completed — without manual effort.

01
Intake
Patient contacts via call, WhatsApp, or portal

AI assistant responds instantly — 24/7, no agent required.

02
Intake
Appointment booked and confirmed

Real-time slot selection, confirmation on WhatsApp, automated reminders at 24h and 2h.

03
Pre-Visit
Digital documentation collected

Forms, insurance card, consent, and medical history — completed before arrival.

04
Check-In
QR check-in in seconds

Patient scans on arrival. Pre-filled data confirmed. Token issued. Wait time on WhatsApp.

05
Consultation
Doctor sees full context on screen

History, prior visits, insurance — ready before the consultation begins.

06
Diagnostics
Lab orders and pre-auth auto-triggered

Test orders routed to lab. Insurance pre-authorization submitted with docs in minutes.

07
Results
Reports delivered digitally

Patient notified on WhatsApp. Critical values flagged to the treating doctor immediately.

08
Billing
Invoice raised and payment collected

Auto-generated bill. WhatsApp payment link. Insurance split handled automatically.

09
Follow-Up
Care continues after discharge

Medication reminders, next appointment booked, care instructions on the patient portal.

Every Workflow Your Network Runs

From home sample collection to in-patient billing — purpose-built automation for healthcare complexity.

📅
Appointment & Schedule Management
  • Multi-channel booking — call, WhatsApp, portal, walk-in
  • Real-time availability, cancellation waitlist auto-fill
  • Multi-location and multi-specialty from one system
🏥
Walk-In Queue & Token Management
  • Token issuance at counter, kiosk, or WhatsApp
  • Priority routing for emergencies and special-need patients
  • Patient flow analytics and peak-hour dashboards
🤝
Insurance & Pre-Authorization
  • TPA verification at registration; pre-auth auto-generated
  • Supporting documents assembled and submitted automatically
  • Claim documentation prepared post-treatment
🧾
Billing, Payments & Collections
  • Itemized invoice auto-generated on consultation closure
  • Insurance vs. self-pay split handled automatically
  • Overdue reminders via calls and WhatsApp
🏠
Home Healthcare & Field Service
  • Nurse and technician dispatch with route optimization
  • Visit reports and patient vitals captured on mobile
  • On-site payment collection with digital receipts
⚙️
No-Code Custom App Builder
  • Telemedicine workflows, bed allocation, pharmacy tracking
  • Chronic disease programs and vaccination campaigns
  • Doctor productivity dashboards and equipment maintenance

Ready to give your patients a better experience?

See how Round Infinity works for your healthcare network in a 30-minute demo.

Schedule a Demo