Healthcare & Patient Services

Less admin.
More patient care.

Round Infinity automates appointment booking, patient communication, discharge billing, and ward operations — so your clinical and admin teams focus on the patient, not the process.

Hospital ChainsDiagnostic LabsMulti-Clinic GroupsSpecialty Care ProvidersHealth Insurance TPAs
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Healthcare & Patient Services — Round Infinity
60%
Reduction in Inbound Appointment Call Volume
40%
Less Admin Time Per Patient Interaction
90%
Appointment Reminder Delivery Rate

From Inquiry to Discharge. One connected platform.

📅
Patient Scheduling & Communication

AI handles appointment booking, rescheduling, and reminders across voice, WhatsApp, and portal. Patients get confirmation and pre-visit instructions automatically — no front-desk involvement.

🏥
Ward & Clinical Operations

Discharge summaries, bed management requests, and investigation workflows routed automatically. Staff requests handled via self-service portal. Every internal approval tracked with audit trail.

💰
Billing, Payments & Insurance

Estimates shared digitally, payment links sent at discharge, insurance pre-auth workflows automated. Patients pay before leaving — collections improve without collections staff.

From first contact to resolved — automatically

1
Patient Inquiry
Call, WhatsApp, app, or portal — any channel
2
Appointment Booked
Slot confirmed, pre-visit instructions sent
3
Check-In
Digital intake form pre-filled — zero queue-time admin
4
Care Delivered
Clinical workflow runs — investigations, ward, pharmacy
5
Billing at Discharge
Estimate shared, insurance queried, payment link sent
6
Post-Visit Follow-Up
Results, medication reminders, and next appointment triggered

Built for your industry. Ready in days.

Every capability purpose-built — not a generic CRM retrofitted with integrations.

AI Appointment Booking

24/7 booking, rescheduling, and reminder automation across voice and WhatsApp — no front-desk calls after hours.

Patient intake
Patient Outreach & Preventive Care Campaigns

AI proactively contacts patients for follow-up visits, preventive screenings, vaccination reminders, and health-check campaigns — voice, WhatsApp, and SMS sequences launched automatically. Lapsed patients re-engaged with personalised offers at scale.

AI outbound
Patient Journey Automation

Digital intake, consent forms, pre-visit instructions, and post-visit follow-up — all automated end-to-end.

End-to-end care
Insurance & Pre-Auth

Pre-authorization requests submitted automatically. Claim documentation prepared and tracked without manual effort.

Insurance automation
Billing & Revenue Cycle

Discharge estimates shared digitally, payment links sent instantly, insurance claims queued — collections improve without chasing.

Revenue cycle
Home Care & Diagnostic Dispatch

Home care nurses, phlebotomists, and diagnostic technicians dispatched by AI with patient details and location. GPS-tracked. Visits closed on mobile with digital sign-off.

Home care dispatch
Medical Supplies & Vendor Payables

Pharmacy, medical equipment, and services vendor invoices extracted by AI, matched to POs, routed for approval, and queued for payment — zero manual handling.

AP automation
Clinical & Admin Staff Self-Service

Staff onboarding, shift requests, leave approvals, credential tracking, and HR queries automated via self-service portal.

Staff self-service
Operations Dashboard

Patient flow, bed occupancy, billing status, and staff SLAs — live for hospital and operations heads.

Live visibility

Ready to reduce admin and improve patient experience simultaneously?

See how healthcare networks automate their patient operations in a 30-minute demo.

Schedule a Demo