REQUESTS |
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Using mobile, allow customers to intiate different types of loan requests & securely attach supporting loan documents. |
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Allow customers to receive timely reminders of installment payments & periodically pay installments due. |
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Allow customers & employees to sign documents online using a electronic signature. No more downloading, printing, or scanning. |
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Allow customers to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as invoices, travel bookings, expense claims, procurement, etc in a self-service manner. |
AUTOMATION |
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Digitize & automate routing of entire credit approval & loan disbursement process. |
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Automatically notify customers of loan status at each step of the loan approval process. |
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Allow field service staff to scan & capture loan related documents from customer site in offline mode. |
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Auto-generate customized loan proposals, contracts & agreements. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
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Execute automated outbound calling, SMS & email campaigns to offer loans to leads. While on call, allow leads to express interest by simply pressing a button. Auto-assign qualified leads to agents for follow-up. |
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Seek customer satisfaction feedback and rating after each service case closure. |
VISIBILITY |
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Track performance & SLA of entire credit approval process. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
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Allow partners to push new leads & loan requests, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |
REQUESTS |
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Using mobile, Alexa & call center, allow customers to automatically book appointments, raise service requests or complaints. |
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Using mobile, allow customers to make payment for your services. |
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Allow customers to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as travel bookings, expense claims, invoices, procurement, etc in a self-service manner. |
AUTOMATION |
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Digitize & automate assignment of appointments & service requests based on skills, availability, etc. |
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Allow field service staff to collect data, collect payment and close task from customer site in offline mode. |
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Auto-generate customized service reports & invoice. Auto-send to customers over SMS & email. Allow customers to securely access reports in a self-service manner. |
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Automatically notify customers of service status and progress at each step of service fulfillment. |
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Bulk upload monthly invoices in one shot, auto-generate invoices, notify customers and allow customers to pay. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
|
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Execute automated outbound calling, SMS & email campaigns to offer your services to leads. While on call, allow leads to express interest by simply pressing a button. Auto-assign qualified leads to agents for follow-up. |
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Seek customer satisfaction feedback and rating after each service case closure. |
VISIBILITY |
|
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Track performance & SLA of entire service fulfillment process. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
|
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Allow partners to push new leads & service requests, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |
REQUESTS |
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Using mobile, Alexa & call center, allow patients to automatically book appointments for doctor visits or for preventive healthcare checkup. |
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Using mobile, allow your patients to access health reports. |
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Allow customers to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as travel bookings, expense claims, invoices, procurement, etc in a self-service manner. |
AUTOMATION |
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Auto-assign appointments to doctors based on speciality & availability. |
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Auto-assign preventive healthcase appointments to field staff based on location, skills, availability, etc. |
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Automatically send reminders to customers of upcoming appointments. |
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Allow patients to check-in & get confirmation token as SMS. |
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Auto-generate customized prescription & health reports. Auto-send these to customers. Allow customers to securely access reports in a self-service manner. |
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Auto-generate invoice for services provided to patients. Auto-send these to customers. |
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For preventive healthcare visits, allow field service staff to collect patient data, collect payment and close task from customer site in offline mode. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
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Execute automated outbound calling, SMS & email campaigns to provide offers on your preventive health checkup plans & to keep your patients aware of important updates, reminders & offers. While on call, allow leads to express interest by simply pressing a button. Auto-assign qualified leads to agents for follow-up. |
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Seek customer satisfaction feedback and rating after each service case closure. |
VISIBILITY |
|
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Track performance & SLA of entire service fulfillment process. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
|
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Allow partners to push new leads & service requests, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |
REQUESTS |
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Using mobile, allow your customers to submit legal case details, attach documents, book appointments, make payments, access secured documents,etc. |
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Allow customers to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as travel bookings, expense claims, invoices, procurement, etc in a self-service manner. |
AUTOMATION |
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Automate data capture & routing of legal cases to lawyers through multiple levels & approvals. Monitor and control the status of every legal case, keep your customers informed and staff focused. |
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Auto-assign legal cases to lawyers based on location, skills, availability, etc. |
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Automatically notify customers of case reminders & status at each step of legal case processing. |
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Auto-generate customized legal documents, case contracts & agreements. Auto-send these to customers. Allow customers to securely access reports in a self-service manner. |
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Generate invoices & allow your clients to pay online. |
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Allow field service staff to scan & capture legal case related documents from customer site in offline mode. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
|
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Execute automated outbound calling, SMS & email campaigns to provide offers on legal service you offer. Keep your clients aware of important updates, reminders & offers. While on call, allow leads to express interest by simply pressing a button. Auto-assign qualified leads to agents for follow-up. |
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Seek customer satisfaction feedback and rating after each legal case closure. |
VISIBILITY |
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Track performance & SLA of each legal case processing. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
|
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Allow partners to push new leads, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |
REQUESTS |
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Using mobile, allow customers to book property, pay for property & easily attach supporting documents for property purchase. |
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Allow customers to receive timely reminders of installment payments & periodically pay installments due. |
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Allow customers to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as travel bookings, expense claims, invoices, procurement, etc in a self-service manner. |
AUTOMATION |
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Auto-assign leads to staff based on location, skills, availability, etc. Track lead details, all the way to closure. |
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Digitize & automate end-to-end property sale workflow across legal, finance, sales, etc. |
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Automatically notify customers of status at each step of property sale process. |
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Auto-generate customized quotes, proposals, contracts & agreements. |
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Allow field service staff to scan & capture property related documents from customer site in offline mode. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
|
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Execute automated outbound calling, SMS & email campaigns to send offers for properties for sale. While on call, allow leads to express interest by simply pressing a button. Auto-assign qualified leads to agents for follow-up. |
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Seek customer satisfaction feedback and rating after each property purchase closure. |
VISIBILITY |
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Track performance & SLA of entire property purchase process. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
|
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Allow partners to push new leads, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |
REQUESTS |
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Using mobile, allow your customers to submit investment details, raise applications, attach documents, book appointments, make payments, access secured documents, etc. |
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Allow customers to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as travel bookings, expense claims, invoices, procurement, etc in a self-service manner. |
AUTOMATION |
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Automate data capture & routing of cases to investment managers through multiple levels & approvals. Monitor and control the status of every case, keep your customers informed and staff focused. |
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Auto-assign leads to investment managers based on location, skills, availability, etc. |
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Automatically notify customers of reminders & status at each step of case processing. |
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Auto-generate customized legal documents, case contracts & agreements. Auto-send these to customers. Allow customers to securely access reports in a self-service manner. |
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Generate invoices & allow your clients to pay online. |
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Allow field service staff to scan & capture investment related documents from customer site in offline mode. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
|
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Execute automated outbound calling, SMS & email campaigns to send new investment opportunities to customers. Keep your clients aware of important updates, reminders & offers. While on call, allow leads to express interest by simply pressing a button. Auto-assign qualified leads to agents for follow-up. |
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Seek customer satisfaction feedback and rating after each legal case closure. |
VISIBILITY |
|
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Track performance & SLA of each case processing. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
|
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Allow partners to push new leads, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |
REQUESTS |
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Using mobile, allow parents & students to raise admission applications, easily attach supporting documents, periodically make necessary fee payments & securely access student reports & documents. |
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Allow parents & students to sign documents online using a digital signature. No more downloading, printing, or scanning. |
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Allow parents & students to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as travel bookings, expense claims, invoices, procurement, etc in a self-service manner. |
AUTOMATION |
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Automate data capture & routing of end-to-end admission process through multiple levels & approvals. Monitor and control the status of every application, keep students informed and staff focused. |
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Automatically notify parents & students of status at each step of admission process. |
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Auto-generate customized report cards, documents, contracts & agreements. Auto-send these to students & parents. Allow parents to securely access reports in a self-service manner. |
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Maintain digital records of entry & exit from institution. |
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Generate bulk invoices for fees collection, notify parents & allow to pay online. |
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Allow field service staff to scan & capture admission related documents from customer site in offline mode. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
|
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Execute automated outbound calling, SMS & email campaigns to keep students & parents aware of important updates, reminders & offers. While on call, allow parents to express approval or interest by simply pressing a button. |
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Seek customer satisfaction feedback and rating after each case closure. |
VISIBILITY |
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Track performance & SLA of each admission processing. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
|
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Allow partners to push new leads, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |
REQUESTS |
|
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Using mobile, allow citizens to intiate requests, fill application forms digitally, easily attach supporting documents, securely access reports, book appointments & periodically make necessary fee payments. |
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Allow citizens to sign documents online using a digital signature. No more downloading, printing, or scanning. |
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Allow citizens to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as travel bookings, expense claims, invoices, procurement, etc in a self-service manner. |
AUTOMATION |
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Automate data capture & routing of each request through multiple levels & approvals. Monitor and control the status of every application, keep citizens informed and staff focused. |
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Automatically notify citizens of status at each step of application fulfilment process. |
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Auto-generate customized reports, documents, contracts & agreements. Auto-send these to citizens. Allow citizens to securely access reports in a self-service manner. |
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Transform business processes. Digitize & automate legacy business processes. Allow self-service request generation capabilities to citizens. Complete requests & tasks using automated workflows & approvals. |
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Generate bulk invoices for fees collection, notify citizens & allow to pay online. |
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Allow field service staff to scan & capture admission related documents from customer site in offline mode. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
|
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Execute automated outbound calling, SMS & email campaigns to keep citizens aware of important updates, reminders & offers. While on call, allow citizens to express approval or interest by simply pressing a button. |
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Seek customer satisfaction feedback and rating after each case closure. |
VISIBILITY |
|
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Track performance & SLA of each request processing. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
|
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Allow partners & external government agencies to push data, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |
REQUESTS |
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Using mobile, allow customers to buy insurance, easily attach supporting documents, intiate claim requests, check status of claim, securely access reports, book appointments & periodically make necessary premium payments. |
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Allow customers to request 24/7 support using any channel like Alexa, Mobile, Live Chat, Email, Phone, Twitter, SMS, etc. |
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Allow employees & partners to raise approval requests such as travel bookings, expense claims, invoices, procurement, etc in a self-service manner. |
AUTOMATION |
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Automate data capture & routing of end-to-end new policy issuance & claim processing through multiple levels & approvals. Monitor and control the status of every case, keep your customers informed and staff focused. |
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Auto-assign new policy issuance & claim cases to staff based on location, skills, availability, etc. |
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Automatically notify customers of status at each step of insurance claim processing. |
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Auto-generate customized legal documents, insurance contracts & agreements. Auto-send these to customers. Allow customers to securely access reports in a self-service manner. |
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Generate invoices & allow your clients to pay online. |
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Allow field service staff to scan & capture policy & claim related documents from customer site in offline mode. |
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Reduce costs by automating response to more that 70% of customer support requests using Answer Bots & Voice Bots. |
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Allow agents to respond to all customer service requests using one Omni-Channel Inbox. |
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Improve overall productivity of employees & partners through digitalization of approval processes & internal operations. |
ENGAGEMENT |
|
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Execute automated outbound calling, SMS & email campaigns to provide offers on insurance policies you offer. Keep your clients aware of important updates, reminders & offers. While on call, allow leads to express interest by simply pressing a button. Auto-assign qualified leads to agents for follow-up. |
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Seek customer satisfaction feedback and rating after each legal case closure. |
VISIBILITY |
|
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Track performance & SLA of each policy issuance & claim processing. |
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In real-time, analyse sentiment of the conversations and calls your agents have with your customers. Know overall sentiment & satisfaction levels of your customers. |
INTEGRATION |
|
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Allow partners to push new leads, in real-time, to your Round Infinity network. |
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Push data from external systems to Round Infinity to allow agents to get 360 degree view of customers from one InBox. |