Faster turnaround
Move work from order intake to report release with automated routing, status, and exception handling.
Diagnostic Labs
Move every test from order to trusted report without losing the sample, status, or patient context.
Coordinate orders, bookings, home and center collections, accessioning, testing exceptions, report release, billing, and provider communication on one agentic operating layer, while authorized lab professionals retain clinical interpretation and release decisions.
Diagnostic lab networksHospital laboratoriesMobile collection teams
Who feels the difference
Easier patient access
Productive collection teams
In-control lab operations
Business impact
Measurable gains for Diagnostic Labs.
The operating model focuses on three priorities: faster turnaround, fewer collection and sample errors, and a lower cost to serve patients and referring providers.
Fewer sample errors
Use barcode-led chain of custody and completeness checks across collection, transport, and accessioning.
Lower cost to serve
Automate booking, reminders, status queries, report delivery, payment follow-up, and provider communication.
One connected operating flow
The diagnostic journey, from test order to released report and closed service.
Every stage carries the same order, patient, specimen, location, billing, and service context while lab controls and authorized review remain intact.
1
Receive the Order & Book Collection
Capture orders from patients, providers, portals, partners, or APIs; validate tests, timing, payer, location, and preparation requirements.
Omnichannel intake · Order capture · Scheduling
2
Collect the Specimen Anywhere
Guide center, home, and camp collections through identity, consent, labels, barcode scans, payment, and proof. Offline field service keeps mobile teams working without connectivity and synchronizes safely when service returns.
Offline mobile · Barcode scan · Proof of collection
3
Accession & Route Samples
Check completeness and condition, create accession records, route samples to the correct department or analyzer, and trigger recollection when required.
LIMS integration · Chain of custody · Rules engine
4
Manage Testing & Exceptions
Track worklists, interface or equipment holds, quality-control exceptions, critical-value review, and turnaround commitments with human approval where required.
Workflow orchestration · QC exceptions · Escalation
5
Release the Report & Close Service
Deliver authorized reports to patients and providers, notify stakeholders, collect outstanding payments, answer status requests, and close follow-up work.
Report delivery · Payments · Service analytics
Horizontal platform capabilities working across every stage
Patient and provider order intake
Booking, routing, and reminders
Offline mobile collection
LIMS and analyzer integration
Report delivery and service portal
TAT, quality, and collection dashboards
Industry AI agents & accelerators
Purpose-built AI agents for diagnostic lab operations.
Each agent works inside configured test catalogs, service areas, permissions, confidence thresholds, release controls, human-review rules, and one audit trail.
Test Order Intake AI Agent
Captures and validates test orders, patient details, preparation requirements, payer information, and missing documents.
Collection Scheduling & Routing AI Agent
Books center or home collection, groups routes, assigns staff, sends reminders, and adjusts schedules as demand changes.
Mobile Phlebotomy AI Agent
Guides identity, consent, collection, labeling, payment, and proof capture, including offline work and controlled synchronization.
Sample Accession AI Agent
Checks sample completeness and condition, maintains chain of custody, routes work, and starts recollection when necessary.
Testing Exception & TAT AI Agent
Monitors worklists and turnaround commitments, identifies holds or exceptions, and escalates the right issue to the right team.
Report Delivery & Service AI Agent
Distributes authorized reports, manages notifications, answers status questions, and coordinates payment or service follow-up.
See Diagnostic Lab operations running from order to report.
We’ll map one priority workflow to your LIMS, analyzers, channels, collection teams, controls, and service operations, then show how Round Infinity completes the work.
Book a focused walkthrough