Faster Dealer Support.
Tighter Field Operations.
Round Infinity connects dealer support, field service, warranty management, and supplier procurement — so your customers get faster resolution and your operations run with less friction.
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One Platform from Factory to Field to Customer
Dealer orders, field service, warranty claims, and supplier procurement — connected in one system.
Field Service & Warranty Management
- Warranty status verified automatically on ticket creation — terms and coverage determined instantly
- Technician dispatched with GPS routing and parts availability pre-checked
- Digital job card, photo capture, and customer sign-off; invoice auto-generated on closure
Dealer Support & Order Management
- Dealer queries on orders, payments, and stock answered 24/7 by AI via WhatsApp
- Dealer orders placed via portal — credit check, allocation, and dispatch workflow automated
- Payment collection with automated reminders and regional sales manager escalation
Supplier & Procurement Operations
- Purchase requisitions triggered automatically when stock hits reorder level
- RFQ sent to empanelled suppliers; quotes compared in the platform
- PO issued, delivery tracked, and invoice processed against PO automatically
The Automated Customer-to-Dealer-to-Supplier Journey
From customer service request to supplier PO — every step automated and connected.
AI identifies product, verifies warranty status, and routes to the right handling workflow.
Serial number checked. In-warranty vs. AMC vs. chargeable determined. Customer informed of terms.
GPS-optimized routing. Required parts checked. Customer receives technician name and ETA via WhatsApp.
Fault, parts used, and resolution logged on mobile. Photos captured. Customer signs off digitally.
Dealer or customer submits claim with service report and photos. Technical team reviews and approves or declines.
Order checked against credit limit. Dispatch workflow triggered. Dealer receives tracking details automatically.
Payment reminders sent as per credit terms. Overdue accounts escalated to regional sales manager.
Stock depletion triggers requisition. Multi-level approval based on value. RFQ sent to empanelled suppliers.
Approved PO sent to supplier. Goods receipt confirmed. Invoice processed against PO for payment.
Every Workflow Your Manufacturing Operation Runs
From customer complaint to supplier invoice — purpose-built for manufacturing complexity.
Customer & Dealer Support
- AI handles product queries, order status, and complaints 24/7
- Dealer WhatsApp channel for orders, credits, and support
- SLA-tracked tickets with escalation to regional team
Field Service & Technician Management
- Dispatch with GPS routing and parts pre-checking
- Mobile job card with photo capture and digital sign-off
- First-visit resolution tracking and technician performance dashboards
Warranty & Service Management
- Warranty verification at ticket creation — automatic term determination
- Claim submission with supporting documentation workflow
- Dealer credit note and parts replacement on claim approval
Spare Parts & Inventory
- Reorder triggers based on consumption and field demand
- Parts reservation for scheduled service visits
- Inventory analytics by location, SKU, and technician
Supplier & Procurement
- RFQ management with multi-supplier quote comparison
- Three-way match: PO, goods receipt, and supplier invoice
- Supplier performance tracking and contract management
No-Code Custom App Builder
- Dealer portals, field agent apps, complaint escalation workflows
- Preventive maintenance scheduling and AMC management
- Scales from a single product line to a multi-brand portfolio
Ready to connect your dealer, field, and supply chain operations?
See how Round Infinity works for your manufacturing operation in a 30-minute demo.
Schedule a Demo