Manufacturing

Faster dealer support.
Tighter field operations.

Round Infinity connects dealer support, field service, warranty management, and supplier procurement — so your customers get faster resolution and your operations run with less friction.

OEMs & Product ManufacturersConsumer Durables & Appliance BrandsIndustrial Equipment ManufacturersAutomotive Component MakersFMCG & Packaged Goods
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Manufacturing — Round Infinity
55%
Faster Field Service Dispatch & First-Visit Resolution
60%
Reduction in Dealer Query Resolution Time
40%
Improvement in Warranty Claim Processing Speed
What Round Infinity Does

From Complaint to Closed Ticket. One connected platform.

🏭
Dealer & Channel Partner Support

Dealer queries, complaint escalations, parts orders, and warranty submissions — handled via dedicated dealer portal and AI bot. Dealers get faster resolution. Your support team handles exceptions.

🔧
Field Service & After-Sales

Customer complaint registered, nearest technician dispatched with full service history, job completed and invoiced on-site. First-visit resolution improves. Manual dispatch eliminated.

📦
Supplier & Procurement Operations

Purchase requisitions, supplier onboarding, invoice processing, and three-way match — all automated. Procurement team controls spend instead of chasing approvals.

How It Works

From first contact to resolved — automatically

1
Customer/Dealer Reports Issue
Call, portal, WhatsApp, or dealer app — registered instantly
2
AI Classifies & Routes
Warranty, field service, or parts — routed to right team
3
Technician Dispatched
Nearest skilled resource assigned, en route with full context
4
Job Completed On-Site
Work done, parts used, signature collected on mobile
5
Invoice & Warranty Settled
Auto-generated, submitted to OEM if warranty, payment collected
6
Feedback & Analytics
CSAT triggered, SLA tracked, dealer performance visible
Platform Capabilities

Built for your industry. Ready in days.

Every capability purpose-built — not a generic platform retrofitted with integrations.

Dealer Portal & Support

Dedicated self-service portal for query resolution, parts ordering, warranty submission, and dealer performance dashboards.

Dealer self-service
Dealer Engagement & Customer Outreach

AI proactively contacts dealers with new product launches, scheme updates, and performance nudges via voice and WhatsApp sequences. End customers receive AMC renewal campaigns, spare parts promotions, and recall communications — personalised at scale.

AI outbound
Field Service Automation

Dispatch, GPS tracking, mobile job app, parts check, on-site payment, and auto-invoice — from complaint to collection.

Field automation
Warranty Management

Warranty eligibility checked automatically. Claims documented, submitted to OEM, and tracked to settlement without manual handling.

Warranty automation
Supplier & Procurement Payables

PR-to-PO-to-invoice automated with AI extraction and three-way match. Vendor onboarding via self-service portal. Full audit trail.

AP automation
Plant & HO Staff Administration

Plant and HO employee HR requests, travel, expense claims, and IT approvals managed via self-service portal — reducing admin load on HR and operations teams.

Staff self-service
Performance Analytics

Field SLAs, dealer query volumes, warranty cycle times, and procurement spend — live dashboards for operations and management.

Ops analytics

Ready to improve field resolution rates and dealer satisfaction?

See how manufacturers automate service and operations in a 30-minute demo.

Schedule a Demo