Handle Every Customer Touch Point — From First Click to Happy Customer
Whether you sell fashion, electronics, jewelry, toys, furniture, or groceries — RoundInfinity connects your entire retail operation on one platform. Automate customer questions, track orders, process returns, manage vendors, and run marketing campaigns — all while AI handles the repetitive work so your team can focus on growing sales.
AI handles the busy work automatically:
Answer customer questions instantly, send order updates, process return requests, remind customers about payments, coordinate with suppliers, and run targeted campaigns — without adding headcount.
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Answer customer questions instantly, send order updates, process return requests, remind customers about payments, coordinate with suppliers, and run targeted campaigns — without adding headcount.
65%
Faster Order Resolution
50%
Lower Support Costs
70%
Faster Returns Processing
Give Customers Fast Answers Across Every Channel
AI-powered support that works 24/7 on web, WhatsApp, social, phone, and email.
💬 AI Chatbot & Voice Bot for 24/7 Support
- AI chatbot on website and WhatsApp answers instantly
- Voice bot handles phone calls about orders and returns
- Automatically checks order status and shares tracking
- Instagram and Facebook Messenger integration
- Escalates to human agents when needed
- Keeps full conversation history for context
📱 Self-Service Portal for Customers
- Customers track orders and shipments online
- Download invoices, receipts, and order history
- Initiate returns and exchanges themselves
- Update delivery addresses and preferences
- Make payments and view loyalty points
- Access product guides and FAQs
📦 Keep Customers Updated Automatically
- Send order confirmations instantly
- Share shipping updates and delivery notifications
- Out-for-delivery alerts via WhatsApp/SMS
- Auto-send invoices and digital receipts
- Request reviews after successful delivery
Reduce Support Workload & Drive More Sales
🔄 Returns & Refunds Made Easy
- Customers request returns through any channel
- Auto-approve eligible returns based on your policies
- Process refunds and exchanges automatically
- Schedule reverse pickup with logistics partners
- Handle disputes and exceptions with workflows
- Track return reasons for product insights
📣 Bring Back Shoppers with Smart Campaigns
- Send abandoned cart reminders via WhatsApp/email
- Auto-trigger personalized discount codes
- Send "we miss you" messages to inactive customers
- New arrival and restock notifications
- Birthday and anniversary offers
- Run loyalty rewards and referral programs
💰 Get Paid Faster
- Send secure payment links via WhatsApp and email
- Payment reminders for pending COD orders
- Handle subscription renewals automatically
- Follow up on failed payment attempts
- Send digital receipts instantly
- Reconcile payments across channels
🚚 Field Delivery & Last-Mile Coordination
- Dispatch delivery agents for same-day/next-day orders
- Optimize delivery routes to maximize efficiency
- Track delivery agent location in real-time
- Capture on-delivery payments with digital receipts
- Auto-generate proof of delivery with photos
- Monitor delivery performance and success rates
📞 Contact Center That Actually Helps
- AI voice bot handles routine order inquiries
- Call recordings transcribed for quality monitoring
- Agents see customer order history instantly
- Real-time AI suggestions for faster resolution
- Track call volume and customer satisfaction
- Auto-build knowledge base from conversations
⭐ Customer Feedback & Reviews
- Auto-request reviews after successful delivery
- Collect feedback via WhatsApp, SMS, and email
- Sentiment analysis on customer comments
- Product rating and review management
- NPS and satisfaction score tracking
- Close the loop on negative feedback automatically
AI-Powered Workflows & Retail Automation
Purpose-built AI plus automated workflows for retail operations:
AI Chatbots & Voice Bots for 24/7 Support
Self-Service Customer Portal
Outbound Campaign Automation
Customer Feedback & Review Management
Field Delivery Coordination
Supplier & Vendor Management
Your customers get instant service and easy feedback. Your team gets automation and insights. AI handles it all.
Build Custom Tools for Your Unique Retail Needs
- Seller portals for marketplace platforms
- Franchise and multi-store coordination
- Point-of-sale integrated service workflows
- Subscription box management systems
- Flash sale and limited-time offer automation
- Influencer and affiliate tracking systems
- Product recall and safety alert management
- Customer loyalty and rewards programs
- Smart product recommendations and upsells
- Real-time sales and inventory dashboards
Deliver Amazon-Level Customer Service Without the Amazon-Level Team
Answer customer questions instantly via AI chatbots and voice bots. Process returns in minutes, not days. Win back shoppers with automated campaigns. All powered by AI that works 24/7.
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