Resolve order contacts instantly
Use live order, delivery, payment, and inventory context.
Retail & eCommerce
Turn every order question, return, and service issue into a resolved customer journey.
Connect order context, inventory, delivery, returns, refunds, loyalty, stores, and support so AI can complete work instead of simply replying.
Retail chainseCommerce brandsOmnichannel marketplaces
Who feels the difference
Happier shoppers
Empowered service teams
Efficient fulfillment teams
Business impact
Measurable gains for Retail & eCommerce.
The operating model focuses on three industry priorities: Resolve order contacts instantly; Make returns effortless; and Protect repeat purchase.
Make returns effortless
Guide eligibility, pickup, exchange, inspection, and refund in one flow.
Protect repeat purchase
Detect poor experiences and trigger personalized recovery and loyalty action.
One connected operating flow
The retail journey, from shopping intent to fulfilled order and retained customer.
Each stage shows the industry work, what Round Infinity automates, and the horizontal platform capabilities carrying context and control across the process.
1
Assist Shopper & Capture Intent
Web, app, store, voice, messaging, social, and marketplace channels understand product, order, availability, service, or complaint needs.
Commerce AI · Omnichannel service
2
Connect Customer, Order & Inventory
Identity, loyalty, product, price, promotion, payment, inventory, delivery, and prior service context are assembled instantly.
Customer 360 · OMS/ERP integration
3
Complete the Eligible Action
AI answers or performs order changes, cancellation, delivery support, return eligibility, exchange, refund, or store action.
AI execution · Policy rules
4
Coordinate Fulfillment Exceptions
Warehouse, carrier, store, seller, payment, quality, and customer-service tasks move through one owned case.
Workflow orchestration · Partner portal
5
Recover, Retain & Grow
Refund completion, apology, loyalty action, feedback, replenishment, and relevant follow-up are triggered from the outcome.
Outbound AI · Loyalty · Analytics
Horizontal platform capabilities working across every stage
Omnichannel customer service
Order and inventory context
Returns and refund workflows
Carrier and store coordination
Loyalty and campaign automation
CX and fulfillment dashboards
Industry AI agents & accelerators
Purpose-built agents, engines, and copilots for retail & ecommerce.
These are configured for the industry task, not generic chatbots. Each works inside permissions, confidence thresholds, human-review rules, and one audit trail.
Shopping & Product AI Agent
Answers product, availability, promotion, and recommendation questions.
Order Service AI Agent
Completes order status, change, cancellation, delivery, and payment journeys.
Returns & Refunds AI Agent
Applies policy and coordinates pickup, inspection, exchange, and refund.
Fulfillment Exception AI Agent
Routes issues across warehouse, carrier, store, seller, and payments.
Store Associate Copilot
Provides customer, inventory, order, and service context at the point of interaction.
Customer Recovery AI Agent
Identifies poor experiences and launches approved recovery and loyalty actions.
See Retail & eCommerce operations running end to end.
We’ll map one priority workflow to your systems, controls, channels, and teams, and show how Round Infinity completes the work.
Book a focused walkthrough