Deliver Frictionless Omnichannel Retail Journeys and Support at Scale with AI.
RoundInfinity helps retailers deliver exceptional omnichannel customer experiences and backend efficiency through AI-first automation. Automate returns, loyalty programs, support, and inventory workflows while enabling real-time service via WhatsApp, chat, and voice. From post-purchase support to in-store queueing and field service, retailers scale operations and personalize engagement without adding headcount.
Omnichannel Customer Engagement
Deliver consistent support across WhatsApp, chat, SMS, email, and voice with AI routing.
Automated Sales & Promotions Workflows
Run digital campaigns, auto-generate offers, and manage promotions with custom workflows.
Self-Service Portals for Shoppers
Enable customers to track orders, request support, manage returns, and access offers online.
Smart Ticketing & Return Resolution
Auto-categorize, prioritize, and resolve returns, refunds, and delivery issues with SLAs.
In-Store Queue & Appointment Management
Allow customers to book store visits, pickups, and consultations with token-based queuing.
Customer 360 & Unified Agent Workspace
Equip agents with a full view of purchases, interactions, feedback, and preferences.
WhatsApp Commerce & Chatbots
Enable conversational commerce, product queries, and AI-powered recommendations via WhatsApp.
AI Call Center & Voice Bot Support
Automate voice-based customer support, call routing, and transcriptions with smart bots.
Order Fulfillment & Delivery Workflows
Create automated workflows for pickup, delivery, coordination, and service updates.
Feedback Collection & Voice of Customer
Capture post-purchase feedback, sentiment, and surveys to drive service improvements.
Payments, KYC & Loyalty Automation
Streamline identity verification, payments, and loyalty program enrollment with automation.
Field Workforce & Technician Scheduling
Route deliveries, in-home support, and product assembly tasks with field service automation.
Store Ops, HR & Internal Approvals
Automate HR requests, shift scheduling, inventory alerts, and back-office workflows.
Document Generation for Sales & Returns
Auto-create receipts, return labels, credit notes, and warranty documents instantly.
Retail Performance Insights & Dashboards
Get real-time insights into sales, service tickets, agent performance, and customer trends.
Seamless Integration with Retail Systems
Connect with POS, ERP, CRM, inventory, logistics, and payment platforms.