Your Customers Get Instant Support. Your Teams Spend Less Time on Manual Work.
Retail and eCommerce operations generate a constant stream of customer service requests, complaint escalations, warranty claims, after-sales queries, and employee workflows — all running simultaneously across stores, contact centers, and field teams. Round Infinity connects every customer interaction and internal workflow on one AI-powered platform, so your service teams resolve faster, your field technicians execute flawlessly, and your operations run without the manual overhead.
Round Infinity integrates seamlessly with your existing order management and eCommerce platforms — Shopify, Magento, WooCommerce, and others — bringing the service and engagement layer on top of your transactional stack.
Retail Chains & Store Networks
eCommerce & D2C Brands
Consumer Electronics Retailers
Fashion & Lifestyle Retailers
Home Appliance & Durables Brands
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What Round Infinity handles for Retail & eCommerce:
✓AI Customer Support — Voice bot and chatbot handle inbound queries across phone, WhatsApp, and live chat 24/7 — product questions, complaint intake, warranty status, and service requests
✓After-Sales & Warranty Service — Complete warranty claim intake, technician scheduling, spare parts management, and field service execution with customer updates at every step
✓Customer Engagement Campaigns — Post-purchase follow-ups, feedback collection, loyalty nudges, re-engagement campaigns, and personalized offers via WhatsApp and SMS
✓Payments & Collections — Automated payment link delivery, overdue follow-up for credit accounts, EMI reminders, and collection campaign management
✓In-Store & Walk-in Service — Digital queue management, token-based service counters, and appointment scheduling for in-store support, demos, and consultations
✓Employee & Store Operations — Internal approval workflows, expense claims, vendor invoicing, asset management, and HR service requests across store and head-office teams
65%
Reduction in Inbound Support Calls with AI Self-Service
50%
Faster Warranty & After-Sales Resolution Time
40%
Increase in Customer Re-engagement With Automated Campaigns
The Retail Customer Service Journey — Automated End to End
From the first support inquiry to after-sales service, warranty resolution, and the next engagement — every step handled without manual effort.
Inbound Customer Support
1
Customer contacts support — via phone, WhatsApp, website chat, or email; AI agent identifies the customer, retrieves account and purchase history, and handles the query — product questions, complaint intake, service requests — without transferring to a human unless needed.
2
Complex issue escalated to a live agent with full context — if the AI cannot resolve, the conversation transfers to a human agent with complete interaction history, customer profile, and recommended resolution — no need for the customer to repeat themselves.
3
Ticket created, categorized, and routed automatically — complaint or service request converted into a structured ticket; tagged by type, priority, and SLA; assigned to the right team or individual; customer receives acknowledgement with reference number via WhatsApp.
After-Sales & Warranty Service
4
Warranty claim or repair request raised — customer initiates via WhatsApp, self-service portal, or phone; product and purchase details verified automatically against warranty records; eligible claims approved and service job created instantly.
5
Technician or authorized service partner appointment scheduled automatically — customer offered available slots based on proximity, skill match, and workload across your own field workforce and authorized dealer/service partner network; confirmation sent via WhatsApp.
6
Field technician dispatched with full job details — technician receives job details on mobile app including customer location, product details, warranty status, and required spare parts; GPS tracking enabled for the customer to follow progress.
7
Spare parts checked and requisitioned automatically — if required parts are unavailable in field inventory, purchase requisition raised automatically; warehouse notified to dispatch parts to the technician or service location before the appointment.
8
Service completed, closure confirmed, and customer notified — technician marks job complete on mobile app; digital service report generated; customer signs off digitally; payment collected on-site if required; warranty period updated on customer asset record.
Engagement & Retention
9
Post-service feedback collected automatically — WhatsApp survey sent within 24 hours of service closure; ratings and comments captured; negative feedback flagged to service manager for follow-up; positive reviews redirected to public platforms.
10
Preventive maintenance or repurchase reminder triggered — based on product type and service history, automated reminders sent for annual maintenance, extended warranty renewal, or product upgrade — keeping the customer relationship active without manual outreach.
11
Personalized re-engagement campaign sent — based on customer history and product lifecycle, targeted campaigns delivered via WhatsApp — loyalty rewards, accessory recommendations, seasonal promotions, and VIP program nudges.
12
Payment collection or credit follow-up automated — for credit accounts or EMI customers, automated payment reminders sent via WhatsApp and voice bot; overdue accounts escalated through a structured collection campaign without manual intervention.
Every Retail Service Workflow — Automated
From customer support and warranty management to field service execution, employee workflows, and engagement campaigns — one connected platform.
💬 AI Customer Support & Ticketing
- 24/7 AI voice bot and chatbot across phone, WhatsApp, and web chat
- Seamless escalation to human agent with full conversation context
- Intelligent ticket routing by type, priority, and SLA
- Customer 360 view — purchase history, past tickets, and asset records in one screen
- Complaint analytics and resolution trend dashboards
🔧 After-Sales & Warranty Management
- Warranty claim intake, verification, and approval automation
- Customer asset and warranty lifecycle tracking
- Preventive maintenance scheduling and automated reminders
- Repair job creation with spare parts requisition and inventory check
- Authorized service partner integration into warranty workflows
🕑 Scheduling, Dispatch & Partner Coordination
- Intelligent technician matching by skill, location, and availability — across your own workforce and authorized dealer/partner networks
- Automated appointment booking with customer self-service slots, with visibility extended to partner and dealer portals
- Dynamic job reassignment for cancellations and emergencies — routed seamlessly across internal teams or nearest partner
- Daily dispatch board with real-time technician status across employees and field partners in one unified view
- SLA breach alerts and proactive rescheduling, with partner-aware escalation paths when internal capacity is constrained
📋 Customer Engagement Campaigns
- Post-purchase follow-up and product onboarding sequences
- Warranty registration and extended warranty upsell campaigns
- Maintenance reminders, service anniversary outreach, and renewal nudges
- Win-back campaigns for lapsed or churned customers
- Loyalty, referral, and reward program communication via WhatsApp
💳 Payments & Collections
- Automated payment link delivery for service invoices and credit accounts
- EMI and instalment reminders via WhatsApp and AI voice bot
- Overdue account follow-up with structured escalation campaigns
- On-site payment collection for field service visits with digital receipts
- Revenue and collection performance dashboards by region and team
👥 In-Store & Walk-in Service
- Digital queue management and token-based service counter flow
- Appointment booking for in-store demos, consultations, and support
- Walk-in customer identification and record lookup on arrival
- Wait time display and customer notification via SMS or WhatsApp
- In-store visit analytics and peak hour reporting
👨💻 Employee & Store Operations
- HR service requests, onboarding workflows, and leave management
- Expense claims, travel approvals, and reimbursement automation
- Store asset tracking — devices, fixtures, and equipment lifecycle
- Internal approval workflows for procurement, transfers, and compliance
- Vendor invoice processing and supplier payment automation
📊 Analytics & Reporting
- Customer support SLA compliance and resolution rate dashboards
- Field service performance by technician, region, and job type
- Warranty claim volume, resolution time, and cost analytics
- Campaign engagement and customer retention trend reporting
- NPS, CSAT, and voice-of-customer sentiment tracking
📦 Parts & Inventory (Field)
- Spare parts inventory tracking from warehouse to field technician
- AI-powered auto purchase requisition when parts are out of stock
- Barcode scanning for parts issuance and return
- Parts usage tracking by job type, product, and region
- Automated reorder thresholds and supplier integration
Why Round Infinity Fits Retail & eCommerce
Retail requires coordinating customers, support agents, field technicians, service partners, store employees, and finance — all at the speed customers expect.
💬 Works With Your Existing eCommerce Stack
- Integrates with Shopify, Magento, WooCommerce, and other platforms via REST APIs
- Pulls customer and order context into support interactions without replacing your OMS
- Adds the service, engagement, and operations layer your eCommerce platform doesn't have
🔧 After-Sales Is a Revenue Driver, Not a Cost Center
- Warranty service, AMC renewals, and spare parts sales managed in one place
- Authorized service partner network integrated into every service workflow
- Technician productivity, first-time fix rate, and repeat visit analytics built in
🌟 Customer Engagement Beyond the Transaction
- Automated campaigns keep customers engaged through the full product lifecycle
- Every interaction — support, service, or campaign — linked to a unified customer record
- Feedback, NPS, and loyalty workflows built into the same platform as service operations
Build Custom Retail Applications — No Coding Required
Configure workflows, portals, and applications specific to your retail operations without development effort.
- Authorized Service Partner & Dealer Management Portals
- Warranty Registration & Claim Self-Service Portal
- Annual Maintenance Contract (AMC) Renewal Workflows
- Product Demo & In-Store Appointment Booking
- Customer Loyalty & Reward Program Management
- Vendor Invoice & Supplier Payment Automation
- Franchise & Store Compliance Audit Workflows
- Corporate & Bulk Order Approval Workflows
- Store Staff Onboarding & Training Request Management
- Product Feedback & Reputation Management Workflows
Turn Every Customer Interaction Into a Lasting Relationship.
Your customers get instant support, seamless after-sales service, and a brand experience they come back for.
Your field teams and service partners operate with full visibility and zero coordination gaps.
Your support and operations teams resolve faster — with AI handling the repetitive work.