Retail & eCommerce

Instant customer support.
Less manual work.

Round Infinity automates customer support, warranty claims, field service dispatch, and re-engagement campaigns, so your teams focus on revenue, not repetitive tickets.

Retail Chains & Store NetworkseCommerce & D2C BrandsConsumer Electronics RetailersFashion & Lifestyle RetailersHome Appliance & Durables Brands
Book Demo
Retail & eCommerce: Round Infinity
65%
Reduction in Inbound Support Calls
80%
Customer Queries Resolved Without Agent
50%
Faster Warranty & Returns Processing
What Round Infinity Does

From Support Request to Loyal Customer. One connected platform.

💬
AI Customer Support Across Every Channel

Voice, WhatsApp, chat, email, and portal: AI resolves order queries, returns, exchange requests, and product questions instantly. No agent needed for standard cases.

🔧
Warranty, Returns & Field Service

Claims registered digitally, technician dispatched automatically, service completed and invoiced on-site. Customers tracked and updated at every step without a support agent.

📣
Re-engagement & Loyalty Campaigns

AI campaigns reach the right customer at the right time: reorder reminders, extended warranty upsells, post-purchase surveys, and seasonal promotions on WhatsApp and SMS.

How It Works

From first contact to resolved: automatically

1
Customer Query
WhatsApp, chat, email, or portal: any channel, any time
2
AI Resolves
Order status, returns, warranty, FAQs: handled autonomously
3
Escalation if Needed
Complex cases routed with full context, agent ready
4
Field Job Dispatched
Technician assigned and en route with job details on mobile
5
Invoice & Payment
Auto-generated on completion. Payment link sent.
6
CSAT & Re-engage
Feedback triggered. Next offer sent. Customer retained.
Platform Capabilities

Built for your industry. Ready in days.

Every capability purpose-built, not a generic platform retrofitted with integrations.

AI Omnichannel Support

Voice, WhatsApp, chat, email, and portal unified. AI resolves standard queries autonomously. Agents focus on complex cases.

Autonomous support
Customer Re-engagement & Revenue Campaigns

AI launches personalised outbound sequences for every revenue opportunity: post-purchase follow-up, reorder reminders, warranty upsell, loyalty offers, and win-back campaigns for lapsed customers. Voice, WhatsApp, and SMS sequences run automatically; agents step in only when needed.

AI outbound
Returns & Exchange Automation

Customer initiates return digitally. Eligibility checked against policy. Pickup scheduled. Refund triggered. No manual steps.

Returns automation
Warranty & Field Service

Warranty claims registered and verified automatically. Technicians dispatched with full service history. Closed on-site.

Service automation
Supplier & Store Vendor Payables

Supplier invoices matched to POs and GRNs by AI, routed for approval, and queued for payment, with procurement-to-pay automated across store and eCommerce operations.

AP automation
Store & HO Staff Administration

Store staff, warehouse teams, and HO employee HR requests, leave approvals, and IT tickets managed via self-service portal, reducing store manager admin burden.

Staff self-service
Customer Self-Service Portal

Customers track orders, raise requests, check warranty status, and access policies, without calling or messaging support.

Customer portal
Ops Dashboard

Support volumes, resolution rates, field SLAs, and campaign performance, live for operations and CX leaders.

Live analytics