Accelerate Claims, Streamline Policy Servicing, and Elevate CX with Agentic AI.
RoundInfinity transforms policyholder engagement, claims processing, and compliance management with AI-powered service automation. From onboarding and FNOL to renewals, SLA-driven servicing, and document generation, insurers can streamline operations while elevating customer trust. With real-time dashboards, omnichannel communication, and voice automation, the platform enables faster, smarter insurance experiences.
Policyholder Omnichannel Engagement
Support customers across chat, email, WhatsApp, SMS, and voice with AI-powered responses.
AI-Powered Claims Automation
Automate FNOL, document collection, eligibility checks, and claims processing workflows.
Self-Service Portals for Policyholders
Enable users to file claims, download policies, update details, and track requests online.
Agent Workspace & Customer 360
Give agents full visibility into customer policies, claims, documents, and interaction history.
Smart Ticketing & SLA-Based Resolution
Manage and route queries or complaints automatically with SLA monitoring and escalation.
Digital KYC & Identity Verification
Enable automated, secure KYC verification during onboarding or claims initiation.
Automated Document Generation
Generate policy documents, cover letters, ID cards, and claim forms instantly.
Voice Bot & Call Transcription
Use AI voice bots to handle inbound queries and convert calls to searchable transcripts.
Outbound Campaigns & Renewals
Automate policy renewals, upsells, and customer outreach via SMS, email, and WhatsApp.
Field Service & Survey Workflows
Schedule inspections, manage assessor fieldwork, and trigger survey-based follow-ups.
Employee Workflows & Approvals
Automate HR, operations, and compliance workflows for internal teams and branches.
Quality Checks & Compliance Tracking
Track claim accuracy, audit workflows, and enforce regulatory compliance effortlessly.
AI-Driven Feedback & Satisfaction
Collect feedback at each stage and gain actionable insights to improve satisfaction.
Real-Time Dashboards & Analytics
Monitor KPIs for sales, claims, service, and agent productivity in one view.
Integrate with Core Insurance Systems
Connect to underwriting, CRM, document storage, payment gateways, and more.