Insurance

From Policy Issuance to Claims Settlement — Automate Every Step of the Insurance Lifecycle

Your Policyholders Get Faster Service. Your Operations Run Without the Paperwork.

Insurance operations require coordinating policy sales, KYC, renewals, claims intake, surveyor visits, approvals, and premium collections — across thousands of policyholders simultaneously. Round Infinity connects every step of the insurance lifecycle on one platform so your agents, operations teams, and field surveyors stop chasing documents and start closing cases faster.

Life Insurance Companies Health Insurers & TPAs Motor & General Insurers Insurance Brokers & Aggregators Microinsurance Providers
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Insurance Operations Automation
How Round Infinity AI & automation works for Insurance:
✓Policy Onboarding & KYC — Digital proposal form collection, document verification, and policy issuance workflows reduce onboarding TAT from days to hours
✓Claims Intake & Surveyor Dispatch — Claims registered via WhatsApp or portal; AI extracts details; surveyor dispatched with GPS tracking; field report captured digitally
✓Renewal & Premium Collection — Automated renewal reminders via WhatsApp and calls; payment links sent for instant premium collection; lapsed policy win-back campaigns
✓Claims Processing & Settlement — Multi-level claims approval workflows; document deficiency communication; settlement calculation; payment triggered on final approval
✓Agent & Broker Network — Agent onboarding, training, performance tracking, commission calculation, and communication all managed from one platform
✓Customer Self-Service Portal — Policyholders view policies, download documents, initiate claims, make payments, and track claim status — 24/7 without calling the insurer

65%

Faster Claims Intake & Surveyor Assignment

80%

Policy Renewal Rate With Automated Campaigns

55%

Reduction in Claims Processing Time

The Complete Insurance Customer Journey — Automated

From first inquiry and policy issuance to renewal, claim filing, surveyor visit, and settlement — every step tracked and managed.

Policy Inquiry & Onboarding
1
Customer inquires about a policy — via call, WhatsApp, web portal, or agent referral; AI assistant provides product information, compares plan options, and captures lead details for agent follow-up.
2
Proposal form and documents collected digitally — customer receives a WhatsApp link to complete proposal details and upload KYC documents, income proof, and health declarations; document completeness tracked automatically.
3
Underwriting and risk assessment workflow triggered — completed proposal routed to the underwriting team; any medical examination or additional information requirements communicated to the customer with instructions.
4
Policy issued and delivered digitally — on underwriting approval, policy document generated and delivered via WhatsApp and email; premium payment link sent; receipt and policy schedule confirmed to customer.
Renewal & Premium Collection
5
Renewal reminder campaign triggered 60 days before expiry — multi-step WhatsApp and outbound call sequence reminds customer of upcoming renewal; premium amount and payment link included in each message.
6
Customer renews via payment link or agent — online payment collected; renewal endorsement generated; updated policy document delivered; next renewal cycle scheduled automatically.
7
Lapsed policy win-back campaign initiated — for policies lapsed after grace period, a reinstatement campaign with special offer is triggered; requirements for reinstatement communicated clearly.
Claims Intake & Field Survey
8
Claim intimated by policyholder — via inbound call, WhatsApp, or self-service portal; AI agent collects incident details, policy number, and supporting information; claim registered instantly with a claim number shared with the customer.
9
Document checklist sent to customer — required documents for the specific claim type (motor, health, property) listed and sent via WhatsApp; customer uploads documents; completeness tracked with automated follow-up for pending items.
10
Surveyor assigned and dispatched — for claims requiring physical inspection, a surveyor from the empanelled network is assigned based on location and availability; surveyor receives job details on mobile app with GPS navigation.
11
Field survey completed with digital report — surveyor captures photos, damage assessment, and observations on mobile app; report auto-generated and submitted to the claims team; customer updated that assessment is complete.
Claims Processing & Settlement
12
Claims team reviews survey report and documents — all supporting documents, surveyor report, and policy details available in one view; any deficiencies flagged to the customer with a specific document request.
13
Multi-level approval workflow triggered — claim amount determines the approval authority level; approval chain managed automatically; each approver receives full claim context and documentation.
14
Claim approved and settlement processed — on final approval, settlement amount communicated to policyholder; payment initiated through finance; confirmation sent with payment timeline.
15
Customer feedback collected post-settlement — satisfaction survey sent on claim closure; NPS captured; escalation triggered for dissatisfied customers; insights used for process improvement.

Every Insurance Workflow Automated

From policy servicing and agent management to claims operations and compliance — one connected platform.

📄 Policy Onboarding & Issuance
  • Digital proposal form and KYC document collection
  • Underwriting routing and requirements management
  • Policy schedule generation and digital delivery
  • Endorsement and policy change workflows
  • Policy anniversary and maturity notifications
🚘 Claims & Surveyor Operations
  • Omnichannel claims intimation and registration
  • Document checklist management and follow-up
  • GPS-tracked surveyor dispatch and field reporting
  • Repair garage and hospital network coordination
  • Claims TAT tracking and SLA escalation
📅 Renewals & Cross-Sell
  • 60-30-7 day renewal reminder sequences
  • Premium payment link delivery via WhatsApp
  • Lapsed policy reinstatement campaigns
  • Cross-sell campaigns for complementary products
  • Portfolio health and renewal rate dashboards
🤝 Agent & Broker Network
  • Agent onboarding and licensing document management
  • Lead assignment and activity tracking
  • Commission calculation and payout notifications
  • Agent training content and certification workflows
  • Agent performance analytics and leaderboards
💳 Premium Collection & Finance
  • Auto-debit setup and payment link management
  • Grace period reminders and lapse prevention
  • Outstanding premium escalation workflows
  • Premium receipt generation and delivery
  • Collection analytics by product and channel
📊 Compliance & Reporting
  • IRDAI regulatory reporting workflows
  • Claims ratio and settlement analytics
  • Fraud detection workflow triggers
  • Grievance management and ombudsman tracking
  • Full audit trails on all approvals and decisions

Why Round Infinity Fits Insurance Operations

Insurance requires coordinating policyholders, agents, surveyors, underwriters, and claims teams — Round Infinity connects every stakeholder on one platform.

💬 WhatsApp-First Policyholder Experience
  • Customers initiate claims, pay premiums, and receive updates — all on WhatsApp
  • AI handles routine policy queries 24/7 without agent involvement
  • Every conversation and document linked to the policy record
🚘 End-to-End Claims in One Platform
  • Intake, surveyor dispatch, document review, approval, and settlement — all connected
  • No data gaps between field team, claims desk, and finance
  • Real-time TAT tracking and SLA alerts for every open claim
⚙️ Scales Across Product Lines
  • Life, health, motor, property — same platform, product-specific workflows
  • No-code configuration handles complex multi-level approval hierarchies
  • Scales from a regional insurer to a national multi-product network

Build Custom Insurance Applications — No Coding Required

  • Cashless Hospitalization Authorization Portals
  • Motor Repair Garage Network Management
  • Group Insurance Employer Onboarding Workflows
  • Policy Servicing Request Management
  • Fraud Investigation & Escalation Workflows
  • Reinsurance Documentation & Coordination
  • NRI & Corporate Policy Self-Service Portals
  • Medical Underwriting & Pre-existing Condition Tracking
  • Claim Status Tracking Portals for Policyholders
  • Insurance Analytics & Loss Ratio Dashboards

Settle Claims Faster. Retain More Policyholders. Run a Leaner Operation.

Your policyholders get faster claims resolution and a service experience that builds loyalty.
Your agents close more renewals with less manual follow-up.
Your operations team gets full visibility across every policy, claim, and payment in the portfolio.

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