Every Workflow Required for a Complete Service Journey - Unified on a Single Platform, Powered by AI Agents
Traditional service platforms are disconnected, manual, and costly - built on siloed tools that lack the unified, contextual data AI agents need to act intelligently. Without a shared view across systems, channels, and customer history, automation breaks down, agents work blind, and customer experiences suffer. RoundInfinity's AI-first platform unifies all service processes into a single, intelligent system, combining No-Code Workflows, Agentic Omnichannel UX, and embedded AI Agents. This gives agents the real-time context they need to act, streamlining resolution, improving responsiveness, and delivering exceptional experiences - built, integrated, and deployed in hours.
Automation
RoundInfinity unifies AI-powered automation across support, field service, payments, KYC, workforce operations, etc. in one seamless system.
Intelligence
AI Agents that leverages contextual business data from custom applications and workflows to proactively resolve issues and drive intelligent automation.
Omnichannel
Engage customers anywhere with AI-driven support across WhatsApp, SMS, email, chat, voice, video, and self-service portals.
Insights
Enable personalized service with a true 360-degree view, seamlessly generated from workflow data and custom applications.
Customization
Go beyond ticketing with custom apps, portals & workflows that adapt to your unique service processes.
Efficiency
Cut costs with AI agents that reduces manual effort, empowers service staff, and streamlines operations.
Self-Service
Empower customers and employees with intelligent self-service portals to raise requests, check status and streamline interactions.
Flexibility
Configure industry-specific applications with tailored workflows, integrations, and portals for sectors ranging from education and finance to healthcare and beyond.
Orchestration
Design and automate end-to-end service journeys with integrated custom apps, workflows, and portals seamlessly connected to service channels.