Orchestrate end-to-end customer, employee, and partner service across contact centers, channels, field teams, and back-office workflows — on one AI-native platform.
RoundInfinity is an Agentic AI Platform for Service & Operations that orchestrates contact centers, channels, field execution, and back-office processes into one intelligent system of action. It brings service and operational workflows together with embedded, context-aware AI agents to drive coordinated execution — reducing silos, accelerating response and resolution, lowering costs, and delivering seamless experiences for customers, employees, and partners.
3X
More Customers Served, Without More Headcount
50%
Lower Cost to Deliver a Great Customer Experience
70%
Faster Resolution. Happier Customers. Every Time.
85%
Of Routine Service Requests Resolved Without Human Intervention
Agentic AI Platform for Service & Operations
500+
Customers Served
7+
Countries Presence
$20M+
Automation Savings for Clients
Customer Service
Deliver AI-orchestrated customer service across every channel.
Voice & Contact Center Automation
Automate inbound and outbound calls with AI IVR, intelligent routing, and real-time conversation insights.
Live Chat & Social Messaging Automation
Auto-respond to live web chat, WhatsApp, & social channels with seamless human escalation.
Email Automation
Automatically read, classify, respond to, and route customer emails using AI.
AI Outbound Orchestration
Orchestrate AI-powered outbound calls, payment reminders, sequences, and cross-channel service campaigns.
Self-Service Portals
Enable customers to raise requests, track, pay, and access support seamlessly across devices.
Knowledge & AI Search
Deliver contextual answers using AI-powered knowledge and semantic search.
Smart Ticketing & SLA
Convert interactions into structured cases with automated routing, SLAs, and escalations.
Customer 360
Provide a unified view of customer interactions, history, and contextual service data.
AI Agent Workspace
Omnichannel AI workspace with contextual insights to accelerate resolutions.
Appointments & Scheduling
Automate booking, routing, reminders, and availability management.
In-Person Service
Digitally manage in-person service queues with smart tokenization and prioritization.
Feedback & Surveys
Capture structured feedback automatically to improve service quality and experience.
Agent Performance & Call Analytics
Monitor service quality, productivity, and conversation insights with AI-driven analytics.
Identity & Verification
AI-powered identity validation embedded in service workflows.
Payments Collection
Proactively engage customers with automated payment links, AI reminders, escalations, and invoicing.
Lead-to-Service
Seamlessly convert sales opportunities into operational service fulfillment workflows.
ServiceDesk Collaboration
Enable internal collaboration through contextual notes, shared tasks, and workflow visibility.
Employee Service
Power employee service across departments with AI-driven support.
Employee Service Requests
Automate onboarding, offboarding, lifecycle workflows, and internal employee case management.
Expense Claims & Travel
Digitize travel booking and automate expense capture with AI receipt extraction.
Employee Asset Lifecycle
Track employee assets from request and allocation to return and audits.
Internal Approvals & Workflows
Orchestrate cross-functional approvals with intelligent routing and visibility.
Legal Service Workflows
Manage legal requests, case tracking, and approvals within structured processes.
Partner Service
Make partners a seamless part of customer journeys with connected workflows.
Partner Service Requests
Enable structured collaboration with partners through shared service workflows.
Vendor Onboarding
Automate supplier registration, verification, and compliance workflows.
PO & Invoice Automation
Extract, validate, match, and route vendor invoices using AI-powered processing.
Supplier Contracts
Manage vendor agreements, renewals, and regulatory obligations centrally.
Field Service
End-to-end field execution - from dispatch to completion.
Field Service Execution
Automate technician scheduling, dispatch, tracking, and service reporting.
Parts & Inventory
Track inventory movement from warehouse to field with real-time visibility.
Customer Assets & Warranty
Monitor operational assets with lifecycle and maintenance workflows.
Field Payments
Capture on-site and post-service payments seamlessly with instant invoicing and digital receipts.
Field Agents Tracker
Automatically capture start/end day, GPS location, and generate accurate timesheets from real field activity.
Agentic Platform
The AI orchestration layer powering every service workflow.
Custom Applications
Visually design and deploy end-to-end service workflows without coding.
Workflow Automation
Automate multi-step processes with rules, triggers, and intelligent decisions.
AI Agents
Deploy contextual AI agents that act autonomously within business workflows.
Custom Portals
Build tailored applications and service portals rapidly using no-code tools.
Integrations & APIs
Connect seamlessly with enterprise systems and third-party platforms.
Reporting & Dashboards
Gain real-time operational insights with customizable analytics.
Document Automation
Automate document creation with template-based generation and digital signatures.