Orchestrate end-to-end customer, employee, and partner service across contact centers, channels, field teams, and back-office workflows — on one AI-native platform.
RoundInfinity is an Agentic AI Platform for Service & Operations that orchestrates contact centers, channels, field execution, and back-office processes into one intelligent system of action. It brings service and operational workflows together with embedded, context-aware AI agents to drive coordinated execution — reducing silos, accelerating response and resolution, lowering costs, and delivering seamless experiences for customers, employees, and partners.
3X
More Customers Served, Without More Headcount
50%
Lower Cost to Deliver a Great Customer Experience
70%
Faster Resolution. Happier Customers. Every Time.
85%
Of Routine Service Requests Resolved Without Human Intervention
Service That Thinks. Acts. Delivers End-to-End — In Hours.
500+
Customers Served
7+
Countries Presence
$20M+
Automation Savings for Clients
Customer Service
Deliver AI-orchestrated customer service across every channel.
Voice & Contact Center Automation
Transform your contact center with AI Voice Bots that understand, act, and resolve — not just route.
Live Chat & Social Messaging Automation
Engage customers instantly across web chat, WhatsApp, Facebook Messenger, Instagram, and social messaging platforms.
Email Automation
Automate email support with AI-powered classification, routing, and intelligent responses.
AI Outbound Orchestration
Proactively engage customers with intelligent outbound campaigns across voice, SMS, email, and WhatsApp.
Self-Service Portals
Empower customers with 24/7 self-service access to raise requests, track orders, and manage their accounts.
Knowledge & AI Search
Provide instant, accurate answers with AI-powered knowledge management and semantic search.
Smart Ticketing & SLA
Convert any customer interaction or business record into structured tickets with intelligent routing and SLA enforcement.
Customer 360
Get a complete view of every customer — unified view using contextual data from every business application, in one screen.
AI Agent Workspace
Equip agents with an intelligent, omnichannel workspace that brings all tools and context together to accelerate resolutions.
Appointments & Scheduling
Automate appointment booking and management with intelligent scheduling and reminders.
In-Person Service
Streamline walk-in customer service with digital queue management and smart tokenization.
Feedback & Surveys
Capture customer feedback at every touchpoint to continuously improve service quality.
Agent Performance & Call Analytics
Monitor agent performance and analyze customer conversations with AI-powered insights.
Identity & Verification
Automate identity verification with AI-powered document validation and biometric authentication.
Payments Collection
Automate bulk payment collection with CSV uploads, payment links, AI voice bot and WhatsApp reminders, and comprehensive dashboards.
Lead-to-Service
Complete lead-to-service lifecycle — from lead capture to field service delivery, payments, and after-sales support — all in one unified platform.
ServiceDesk Collaboration
Enable seamless agent collaboration with @mentions, collaboration requests, and shared inbox visibility across teams.
Employee Service
Power employee service across departments with AI-driven support.
Employee Service Requests
Automate onboarding, offboarding, lifecycle workflows, and internal employee case management.
Expense Claims & Travel
Digitize travel booking and automate expense capture with AI receipt extraction.
Employee Asset Lifecycle
Track employee assets from request and allocation to return and audits.
Internal Approvals & Workflows
Orchestrate cross-functional approvals with intelligent routing and visibility.
Legal Service Workflows
Manage legal requests, case tracking, and approvals within structured processes.
Partner Service
Make partners a seamless part of customer journeys with connected workflows.
Partner Service Requests
Enable structured collaboration with partners through shared service workflows.
Vendor Onboarding
Automate supplier registration, verification, and compliance workflows.
PO & Invoice Automation
Extract, validate, match, and route vendor invoices using AI-powered processing.
Supplier Contracts
Manage vendor agreements, renewals, and regulatory obligations centrally.
Field Service
End-to-end field execution - from dispatch to completion.
Field Service Execution
Orchestrate your entire field workforce — from job dispatch to completion — with AI-powered scheduling, real-time tracking, and a powerful technician app.
Parts & Inventory
Manage parts inventory across warehouses and technician vans with real-time tracking.
Customer Assets & Warranty
Track customer equipment with complete lifecycle management, warranty tracking, and automated maintenance scheduling.
Field Payments
Collect payments on-site during field service visits with mobile payment processing, instant receipts, and automatic invoice generation.
Field Agents Tracker
Track field technician time, location, and activities with GPS-enabled automated timesheet generation and real-time location monitoring.
Agentic Platform
The AI orchestration layer powering every service workflow.
Custom Applications
Build custom business applications visually without code — design forms, configure workflows, set permissions, integrate APIs, and deploy in minutes.
Workflow Automation
Automate complex business processes with intelligent workflow orchestration.
AI Agents
Deploy specialized AI agents that automate service operations — reducing manual work by 70%+.
Custom Portals
Create branded customer, partner, and employee portals with no-code tools.
Integrations & APIs
Every workflow and application in RoundInfinity is automatically REST API-enabled — push and pull data seamlessly with any external system.
Reporting & Dashboards
Make data-driven decisions with real-time analytics and customizable dashboards.
Document Automation
Automate document creation with template-based generation and digital signatures.